Customer Service Ops

Customer Service Representative

Job Purpose: To provide world class customer service to help our ever-growing customer base.

Essential Duties and Responsibilities:

• Provide world class customer service
• Assist with taking high calls through our CSC phone system
• Actively listen and document every conversation that takes place
• Demonstrate empathy and compassion for our customers
• Be able to problem solve and proactively address the customers concerns or questions
• Perform related duties as assigned by management

Requirements:

Minimum qualifications:

The following qualifications can be acquired and demonstrated through experience, education and/or vocational training as noted or as appropriate.

• Communication skills: Ability to read, analyze and interpret our company's documents; ability to build strong relationships with your peers, management team, customers and other departments within our organization. Strong written and verbal communication skills.
• Demonstrate positive, professional and constructive communication with customers, operations, sales and executive management.
• Computer skills: Ability to work with excel, teams, word, outlook and learn to use our warehouse management systems.
• Problem solving skills: Ability to identify and resolve problems in a timely manner; develop alternative solutions; work well in group problem solving situations.
• Punctuality and consistent attendance necessary. Flexibility with schedule is necessary and the willingness to work weekends and holidays.
• The ability to complete our MOR University program.
• Organizational skills: Ability to organize daily tasks, file paperwork, and follow up when needed

Other work expectations/requirements:

The ability to work in an office environment for 8 plus hours a day, the ability to handle a high volume of inbound calls. The ability to comprehend information in order to address and respond to our customers concerns or questions. The ability to communicate with others and build strong working relationships while learning the daily responsibilities within the department.

The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of responsibilities, duties and skills. Management retains the discretion to add or change the duties at any time.