Customer Service Representative

Customer Service Representative

Roles and responsibilities:

• Must be local to Austin Must be available for any 8 hour shift from 7 am to 7 pm.
• We are unable to accommodate schedule change requests during the first 90 days.
• This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
• Assists with problem resolution, as needed.
• Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs.
• Transfers callers to other Call Center units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management.
• Attains and maintains the strict required attendance and performance metrics.