Senior Field Service Specialist

Field Service Specialist Paint Shop & Final Assembly

As a customer-facing Field Service Specialist, you'll play a critical role in supporting some of North America's most advanced automotive paint shops and final assembly facilities. You'll be the trusted technical expert customers rely on to keep production running efficiently while identifying opportunities to improve equipment performance and reliability. In this role, you will:

• Provide hands-on technical support, troubleshooting, and field service for Drr paint shop and final assembly equipment.
• Perform equipment start-up, commissioning, testing, and system optimization at customer facilities.
• Respond to emergency service requests and provide remote technical support when needed.
• Develop and support aftermarket proposals for equipment upgrades, modifications, and refurbishment projects.
• Partner with customers to identify opportunities that improve equipment reliability, productivity, and long-term performance.
• Coordinate and supervise contractors during equipment installations and service activities.
• Manage spare parts recommendations, emergency deliveries, and equipment health assessments.
• Prepare service documentation and reports to support customers and internal stakeholders.
• Travel approximately 50% throughout the United States and Canada.

What You'll Bring We're looking for someone who enjoys solving technical challenges, building customer relationships, and making a direct impact on manufacturing operations. You'll be successful in this role if you have:

• 5+ years of experience in field service, commissioning, maintenance, or technical support.
• Strong knowledge of automotive or aerospace paint shop and/or final assembly manufacturing systems.
• Experience troubleshooting industrial automation, capital equipment, or manufacturing systems.
• Excellent verbal and written communication skills with a customer-first mindset.
• The ability to work independently while collaborating effectively with customers and internal teams.
• Strong mechanical and technical problem-solving abilities.
• Experience coordinating contractors and managing field service activities.
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
• SAP experience is a plus.
• Knowledge of Drr equipment, installations, and spare parts is preferred.
• Excellent organizational and time management skills.
• Flexibility to travel approximately 50% and work overtime, weekends, or holidays when customer needs require.

Why Join Us At Drr, you'll work on industry-leading technologies that power some of the world's most recognizable automotive manufacturing facilities. Every day offers new technical challenges, opportunities to work directly with customers, and the chance to make a measurable impact on critical production operations. As part of our global team, you'll collaborate with experienced professionals, expand your technical expertise, and help deliver innovative solutions that keep our customers operating at their best.

Drr Systems, LLC has been present in the United States since 1970 and operates multiple locations across the United States, including facilities in Michigan and Wisconsin. The largest site is in Southfield, Michigan, which serves as the main center for operations. Drr employs people across the country who support a wide range of market segments. Drr Systems USA plans, builds, and installs complete, state-of-the-art paint shops and final assembly facilities, supported by DXQ, Drr's digital products suite. The company also offers advanced automated painting, sealing, and gluing application technologies, as well as high-viscosity material handling solutions. In addition to serving the automotive industry, Drr Systems provides premium application technology products for the general industry. In the field of electrode manufacturing, Drr Systems enhances quality, cost efficiency, and speed to market lithium-ion battery electrode coating through its advanced development and manufacturing coating systems. Committed to innovation, excellence, and customized solutions, Drr Systems addresses the diverse needs of its North American customers with precision and reliability.

Drr Systems, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.