Job File Coordinator

divh2Job File Coordinator/h2pDo you love helping people through difficult situations? Then, dont miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage Like it never even happened! Were seeking someone who is GREAT on the phone, who can prioritize and multi-task. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then YOU may be perfect for this opportunity! As a valued SERVPRO Franchise employee, you will receive the opportunity to learn and grow./ph3Primary Roles and Responsibilities/h3p1. Answer phones; receive and enter lead calls and job referrals 2. Dispatch job and follow-up 3. General administration 4. Create preliminary estimate 5. Scheduling appointments for Project Manager 6. Sending contracts and change orders to client on construction side. 7. Mitigation Side: Xactanalysis uploads and communication 8. Monitor and ensure client requirements are followed 9. Review and validate initial field documentation 10. Daily job file coordination to include monitoring status, audit and work-in-progress 11. Prepare job file reports 12. Complete and review job file documentation for final upload and the audit process 13. Small office so assist other departments, as needed/ph3Position Requirements/h3ulliEntry level position previous receptionist/customer service experience preferred/liliExperience in service industry environment a plus/liliOutstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times/liliPolite, confident, and excellent customer service skills, including listening and questioning skills/liliAbility to remain calm and professional during tense or stressful situations/liliExcellent organizational skills and strong attention to detail/liliVery self-motivated/liliAbility to multi-task and prioritize/liliCapability to work in a fast-paced environment/liliCompetent typing skills/liliProficiency in Microsoft Office (i.e., Outlook, Word, Excel)/liliAbility to learn new software, including Xactimate and proprietary software/liliHigh school diploma or equivalent/liliAbility to successfully complete a background check and drug test subject to applicable law/li/ulp**Mitigation and Reconstruction roles available** As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow./ppPay Rate Competitive pay based on experience. Servpro of Norcross Duluth is an EOE M/F/D/V employer Each SERVPRO Franchise is Independently Owned and Operated Hours 40 hours/week Monday thru Friday, 8 am-5 pm Flexibility to work overtime when required/ppBenefits 401(k)/ppPrefer a candidate from the NORCROSS/PEACHTREE CORNERS AREA/SURROUNDING AREAS/p/div