Experienced Parts Counter Associate

Parts Counter Associate

The Parts Counter Associate sells parts to customers, over the counter, through the shop, on the phone, or online.

Responsibilities:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit fiscally sound overnight ordering if requested by the customer or tech.
• Answer phone calls, providing price quotes and other information.
• Set up orders for daily shipment, delivery, or pickup.
• Assist Service Technicians in selecting parts needed for repairs in process.
• Notify service desk and the customer that ordered parts have been received.
• Ensure that before parts can be charged out, the technician presents a repair order.
• Display seasonal parts and accessories in an attractive manner.
• Keep all bins, aisles and storage areas clean, near and clearly labeled.
• Be friendly, professional and efficient when working with customers and coworkers.
• Provide the same high level of service to the other dealership departments, as is given to outside customers.
• Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified.
• Keep front and rear counters clean and uncluttered.
• Advise Parts Manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in available training programs.

Qualifications:

• Organized, positive person
• High School degree or equivalent
• Ability to read and understand technical information
• Strong communication skills to explain part information to customers and associates
• Experience with parts inventorying procedures
• Ability to lift or move heavier items
• Able to work rotating Saturdays

Highly Preferred:

• Volkswagen Brand Experience
• eBay and other eCommerce sales experience
• Bilingual

Compensation:

• Base hourly rate with Commission
• Company benefits

Required Education:

• High school or equivalent

Required Experience:

• Dealership or Aftermarket Parts and/or Service Experience: 2 years
• Direct contact customer service: 2 years
• Parts Inventory: 2 years

Required License or Certification:

• Driver's License with no/minimal infractions