General Manager

Who We Are:At Starbird, we're not just serving crispy, crave-worthy chicken - we're redefining what fast casual can be. We believe food should be fresh, flavorful, and feel-good - and the same goes for how we treat our people. As a rapidly scaling restaurant brand expanding corporate and franchise locations, our people systems must be as strong as our food and hospitality. We are building operational infrastructure that is compliant, data-driven, scalable, and designed for long-term growth.Role OverviewLead your restaurant like a CEO as Starbird continues rapid growth. You are the operational engine and hospitality leader, responsible for overall performance, guest satisfaction, team development, and strong financial results. This is a build-and-scale role requiring operational rigor, internal controls, adaptability, and a balance of compliance and exceptional guest experience.Who You Are--- Hospitality-driven, people-focused, and energized by fast-paced restaurant environments--- Passionate about great food and the guest experience--- Strong sales mindset with the ability to upsell and drive revenue--- Experienced leader with deep skills in coaching, development, and team motivation--- Analytical, detail-oriented, and disciplined in process and data--- Calm, decisive, ethical, and solutions-oriented under pressure--- Comfortable in high-growth environments and committed to continuous improvement--- Collaborative partner across Operations, Finance, Legal, People & Culture, IT, and MarketingWhat You'll DoGuest Experience & Service--- Ensure high standards for food, beverage, hospitality, and service recovery--- Maintain strong floor presence, personalize guest interactions, and anticipate guest trendsFinancial & Administrative Management--- Uphold company policies and all regulatory requirements--- Manage Harri and Paylocity; ensure accurate timekeeping and acknowledgements--- Oversee cash handling, credit controls, and inventory management--- Own P&L performance, revenue growth, cost control, and profitabilityRestaurant Operations--- Lead daily restaurant, catering, and third-party delivery operations--- Ensure accurate staffing, clear scheduling, and consistent service standards--- Maintain inventory procedures and drive operational improvementsLeadership & Team Development--- Recruit, hire, onboard, and mentor managers and team members--- Build bench strength and deliver ongoing coaching and training--- Ensure accurate timecards, clear schedules, and effective labor managementSales & Marketing Support--- Execute local and national promotions, events, and limited-time offers--- Support group business, site visits, and client interactions--- Elevate guest satisfaction through team development and product qualityCross-Functional Partnership--- Collaborate with Marketing, Technology, Culinary, People & Culture, and Finance--- Execute brand initiatives, LTO rollouts, training programs, and technology enhancements--- Background in hospitality, service, and people/metrics management--- 7+ years managing fast-paced, growth-driven restaurants--- 5+ years hiring, developing, and managing teams--- Proven ability to grow business and build guest loyalty--- Experience with restaurant software (Harri, Paylocity, OPUS, Google Workspace, Microsoft Office)--- Experience implementing complex systems and processes--- Strong communication skills; Spanish bilingual a major plus--- Ability to multitask, adapt quickly, and deliver operational excellenceCompensation details: 85000-95000 Yearly SalaryPI67889f6894ef-25660-41418462