Residential Construction Service Technician

Job Description

Job Description

Residential Construction Service Technician

Summary/Objective

Stratford Homes has been the leader of highly customized modular homes since 1973 and is seeking a self-motivated individual to join our Residential Construction Service Technician team. The Residential Construction Service Technician will complete all service requests projects from start to finish, ensuring that schedules are followed, and that builders and customers are satisfied.

As a Residential Construction Service Technician, you will also assist in all aspects of modular home building in a manufacturing environment in departments such as rough framing, roofing, drywall, painting, plumbing, electrical, siding, flooring, trimming and detail finishing.

Core Values

• Accountability: We own our actions and take responsibility for the results.
• Passion: We demonstrate enthusiasm and commitment to our work.
• Trustworthiness: We are honest and dependable.
• Integrity: We do the right thing, even when it’s complicated.
• Growth: We constantly strive to improve ourselves and our business.

Job Tasks and Responsibilities

• Develop and maintain a high level of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers.
• Coordinate service work by contacting customers and making arrangements to access their home.
• Monitor the condition of the assigned service van and report any maintenance needs to the department manager.
• Compile on a weekly bases, a list of material taken for service purposes or to inventory service van and submit to the service manager.
• Document and log all work reported and performed. Grouping items in categories to explore and evaluate reoccurring or repetitive issues.
• Maintain high standards of craftsmanship in completion of each work task.
• Promote a safe work environment and adherence to safety rules and procedures.
• Assemble per home design and per appropriate building code requirements
• Assemble in a neat professional manner
• Capture and document before-and-after photos of work items for quality assurance and reporting purposes.
• Operate drills, saws, hand, power and air tools in a safe manner.

Competencies

• Adequate knowledge of smart phone, office equipment and computer. Must have knowledge and experience in all phases of home construction Organization skills and record keeping is imperative.
• Willing to travel to job sites to visually inspect reported items.
• Excellent verbal and written communication skills.
• Ability to make intelligent and quick decisions, working well under pressure, and when faced with unexpected occurrences or delays.
• Ability to effectively multi-task while analyzing and solving problems.
• Able to work in a team environment
• Strong working knowledge of job safety as well as ability to complete safety orientation.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, flying debris, moving mechanical parts and vibration. The noise level in the work environment can be loud. Employees will be required to wear and use appropriate personal protection equipment such as safety glasses, ear plugs, safety toe boots, dust masks, and gloves etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position with a minimum of 40 hours per week. Typical workdays are Monday through Thursday, from 5:00 a.m. to 6:00 p.m. If employees have not reached 40 hours by Thursday, they will be scheduled to work on Friday. Actual hours will vary depending on the type of service performed and the distance traveled. When not traveling for service work, employees will be expected to work in the production facility.

Travel

Travel is expected for this position. Employees will receive a meal allowance of up to $45 per day, with $10 for breakfast (if overnight or if the workday starts before 6:30 a.m.), $15 for lunch, and $20 for dinner (if staying overnight or working past 6:30 p.m.). Employees will also travel with a company credit card to cover gas and hotel expenses.

Required Education and Experience

• Graduation from high school or GED equivalent
• 5 years of experience in a production/construction environment
• Valid driver’s license and clean driving record

Preferred Education and Experience

• Experience working in residential home/commercial construction

AAP/EEO Statement

Stratford Homes LP is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender, identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

Benefits:

• 401(k) w/match
• Dental insurance
• Health insurance
• Vision insurance
• Health savings account
• Life insurance
• Paid time off
• Holiday Pay

Ability to Commute:

• Stratford, WI 54484 (Required)

Work Location: On the road