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Job Title

The Debt Collection Analyst is a professional responsible for managing and performing collection activities directly, going out into the field to recover outstanding payments from clients who owe the organization.

Essential Responsibilities:

• Manage a portfolio of clients with outstanding accounts, ensuring effective follow-up on overdue payments.
• Conduct in-person visits to clients to carry out collection processes, negotiations, and establish payment agreements.
• Collect relevant information during visits, including reasons for non-payment, changes in the client's financial situation, and any other factors that may affect debt recovery.
• Maintain detailed records of collection activities, updating information in the company's internal systems.
• Complement visits with telephone follow-ups, ensuring constant communication with clients to facilitate the payment process.
• Generate regular reports on the status of the portfolio, results of visits, and projections for debt recovery.
• Collaborate closely with internal departments, especially the credit and finance team, to resolve issues and improve recovery strategies.
• Ensure that all collection practices comply with current regulations and standards.

Educational and Experience Requirements:

• Minimum higher education diploma.
• Previous experience in collection roles, preferably with a focus on external collection.
• Valid driver's license from Puerto Rico.
• Current Marbete.
• Availability to travel between towns around the island.
• Knowledge of routes.