Phlebotomist II

Phlebotomist II

Job Location: Pontiac, MI Job Duration: 3+ Months (Possible Extension) Shift: Mon - Fri 09:00 AM - 05:30 PM 30 Minute lunch break 12:30 PM - 1:00 PM. Pay rate: $25/hr on W2

Job Description:

• The Patient Services Representative II (PSR II) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

Key Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform with confidence both forensic and clinical specimen collection and processing duties, following established practices and procedures.
• Perform verification of patient demographic information and initials, including patient signature post-venipuncture, to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general.

Job Requirements:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
• Committed to all policies and procedures, including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and cover Patient Service Center/In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of our business.

Required Education:

• High school diploma or equivalent is required.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred (Required in California, Nevada, and Washington).

Work Experience:

• 1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• 2 years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment highly preferred.
• Keyboard/data entry experience.