Product Delivery Manager, Enterprise Service Management (ServiceNow)

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS has an exciting opportunity within the Information Technology group. We are looking for a Product Delivery Manager to lead the Enterprise Service Management delivery team responsible for supporting and advancing the ServiceNow platform. This person will translate product strategy and roadmap priorities into measurable outcomes that improve the service experience, strengthen governance, enable efficient operations, and deliver value for CHS teams and stakeholders.

This is a highly collaborative leadership role for someone who enjoys developing people, aligning cross-functional partners, and turning complex priorities into executable plans. The Product Delivery Manager will directly lead Business Analysts and Developers, partner closely with the Product Owner and stakeholders, and help mature ServiceNow capabilities across areas such as ITSM, GRC, ITAM, CSDM, ITOM, and AI.

This role will provide clear direction, build a high-performing team, manage delivery risks and dependencies, and ensure the platform continues to support CHS technology strategy, lifecycle management, and governance expectations.

This is a remote-based role with routine on-site collaboration. To be considered, qualified candidates must be able to easily commute to the corporate office located in Inver Grove Heights, MN as needed.

Responsibilities

Lead Product Delivery and Roadmap Execution

• Translate the ServiceNow product vision and roadmap into executable delivery plans with clear milestones, priorities, capacity considerations, and stakeholder communications.
• Partner with the Product Owner to clarify product vision, objectives, priorities, and desired business outcomes.
• Establish, monitor, and communicate delivery progress, forecasts, risks, dependencies, and changes affecting scope, budget, resources, or timelines.
• Identify meaningful performance measures and use them to assess progress, inform decisions, and improve delivery outcomes.
• Build stakeholder trust through transparent communication and the consistent delivery of incremental value.
• Ensure the ServiceNow platform and delivery roadmap remain aligned with IT strategy, platform lifecycle management, and governance expectations.

Lead and Develop a High-Performing Team

• Directly lead, coach, and develop Business Analysts and Developers on the product delivery team.
• Provide leadership across a cross-functional team by creating clarity around roles, responsibilities, priorities, and delivery expectations.
• Foster an inclusive, collaborative environment that values quality, mentoring, continuous learning, creative problem-solving, and shared accountability.
• Support sustainable workloads and team health through regular engagement, capacity planning, and thoughtful staffing decisions.
• Partner with team members and resource managers to identify professional-development opportunities that support individual growth and strengthen team capability.
• Build a team culture focused on customer outcomes, effective collaboration, continuous improvement, and reliable delivery.

Manage Delivery Performance and Team Operations

• Identify, remove, and escalate delivery barriers, risks, roadblocks, and dependencies that affect the team’s ability to meet commitments.
• Facilitate productive conversations and cross-functional alignment when priorities, dependencies, or tradeoffs require resolution.
• Monitor team capacity, workload, and delivery performance to support realistic planning and sustainable execution.
• Manage the product team budget and support responsible use of team capacity and resources.
• Ensure product risks are identified, tracked, and communicated regularly to appropriate stakeholders.

Advance the ServiceNow Platform

• Lead the continued maturity of the ServiceNow platform, including platform governance, lifecycle management, adoption, and delivery practices.
• Partner with technical, business, security, governance, and product stakeholders to ensure platform capabilities meet enterprise needs.
• Advance the responsible evaluation and adoption of ServiceNow AI capabilities, with attention to business value, governance, risk, and user experience.
• Stay current on ServiceNow capabilities, delivery practices, and relevant technology trends to identify opportunities for improvement.
• Help ensure the platform delivers reliable, scalable, and well-governed services that support CHS teams and business priorities.

Minimum Qualifications (required)

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or a related field (or equivalent years of work experience, education and training)
• 4+ years of experience in Information Technology and/or IT Technology Consulting and Support to include:
  • Experience working within the ServiceNow platform, including ITSM, GRC, ITAM, CSDM, and/or ITOM
  • Strong knowledge of ServiceNow implementation processes and practices
• Prior leadership experience with progressively advancing level of leadership responsibilities to include:
  • Experience leading technical and/or functional team members
  • Demonstrated ability to coach and mentor team members while fostering quality, collaboration, and continuous improvement
  • Demonstrated ability to support teams in achieving delivery outcomes and improving delivery performance
  • Ability to work collaboratively as part of a high-performing team

Additional Qualifications

• 7+ years of strong technical expertise in ServiceNow as an Analyst, Engineer, or Developer including ITSM, GRC, ITAM, CSDM, and ITOM
• Experience leading ServiceNow teams and initiatives, overseeing platform roadmap, resource planning, stakeholder engagement, and successful delivery of enterprise ServiceNow capabilities
• Experience improving customer outcomes by working effectively across role, team, and organizational boundaries
• Experience with software delivery practices, including Scrum and Agile methodology
• Proficiency with delivery-management tools, such as Azure DevOps
• Experience with AI capabilities generally and/or ServiceNow AI capabilities specifically
• ServiceNow certifications or implementation experience
• Strong problem-solving skills, including the ability to identify, prioritize, and drive resolution of issues affecting product delivery
• Strong written, verbal, and presentation communication skills for technical and non-technical audiences

Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.

Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to View email address on aiapply.co; to verify that the communication is from CHS.

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