Assistant Front Desk Manager

Full-time

Marriott

JOB SUMMARY
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands employee positions well enough to perform duties in employees' absence.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Supports daily Front Desk shift operations.
Supporting Progress Toward Guest Services and Front Desk Goals
• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supports same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
Supporting Projects and Policies
• Supports implementation of customer recognition/service programs, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Supporting Handling of Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Supports training when appropriate.
• Participates in the employee performance appraisal process.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply

Vacancy posted 8 days ago

Similar jobs that could be interesting for youBased on the Assistant Front Desk Manager in New Orleans, LA vacancy

Assistant Front Office Manager
...Job Description Reporting to the Front Office Manager, responsibilities and essential job functions... ...for the work, which has to be done and assists in all matters pertaining to the Front... ...Maintain and assist the Front Desk Manager on ongoing training and motivation...
Suggested
Full time
Worldwide
Flexible hours
Night shift
Accorhotel
New Orleans, LA
a month ago
Assistant Front Office Manager
...Intercontinental New Orleans Description The Assistant Front Office Manager plays a key leadership role in ensuring the delivery of exceptional... ...EXPERIENCE & FUTURE Lead and supervise the Front Desk and related guest service departments, including hiring,...
Suggested
Daily paid
Full time
Part time
Shift work
Night shift
HM Alpha Hotels
New Orleans, LA
4 days ago
Assistant Front Office Manager
$60k
...Assistant Guest Service ManagerLocation: New Orleans, LAFLSA: ExemptStatus: Full-timeReports... ...: Assistant General ManagerSupervises: Front Desk Team MembersPay Range: Salary Range $60,... ...Summary: The Assistant Guest Service Manager supports the Front Office team by overseeing...
Suggested
Work at office
Flexible hours
Afternoon shift
Stonebridge Companies
New Orleans, LA
2 days ago
Assistant Front Office Manager
$60k
City, State: New Orleans, Louisiana Title: Assistant Guest Service Manager Location: New Orleans, LA FLSA: Exempt Status: full-time__ Reports to: Assistant General Manager Supervises: Front Desk Team Members Pay Range: Salary Range $60,000 Job Summary: The Assistant Guest...
Suggested
Full time
Work at office
Flexible hours
Afternoon shift
Stonebridge Hospitality Management
New Orleans, LA
2 days ago
Front Desk Manager
$56k - $70k
...Located Remotely? N Position Type Management Pay Range: $56,000-$70,000 annually... ...Bonus Eligible: Y JOB SUMMARY Assists the Front Office Manager in administering front office... ..., Switchboard and Guest Services/Front Desk. Position directs and works with...
Suggested
Full time
Work experience placement
Local area
Remote work
Shift work
Night shift
Marriott
New Orleans, LA
3 days ago
Assistant Guest Services Manager
Job Summary The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet, and acknowledge...
Work experience placement
All shifts
Shift work
Evolution Parking and Guest Services
New Orleans, LA
2 days ago
Front Office Manager
...Job Description Reporting to the Director of Rooms, the Front Office Manager is responsible for the following but is not limited to: RESPONSIBILITIES... ...team to ensure smooth and efficient operations across Front Desk, Royal Service, and Guest Services Foster a collaborative...
Full time
Work experience placement
Worldwide
All shifts
Flexible hours
Accorhotel
New Orleans, LA
more than 2 months ago
Salesperson Part Times Sales
$10 - $12 per hour
Company Description Average total pay: $10.00 - $12.00+ an hour (hourly base pay + uncapped tiered commission structure, based on meeting your sales goal) Comoto Holdings is America’s largest and fastest-growing omnichannel platform in the powersports aftermarket...
Hourly pay
Full time
Part time
Immediate start
Shift work
Cycle Gear Inc.
New Orleans, LA
more than 2 months ago
Salesperson for Retail Sales
...Responsibilities include: Greeting guests with a warm and friendly demeanor upon arrival Assisting guests with check-in and check-out processes Managing booking appointments and handling customer inquiries over the phone and in-person Educating guests...
Hourly pay
Full time
Flexible hours
Afternoon shift
European Wax Center Inc.
Metairie, LA
a month ago
Salesperson Part Times Sales
...professional manner Meet Company standards for store appearance, performance, product knowledge and store operations Assist store management as needed to maintain the store. Keep sales floor and stock area clean and organized. Follow visual merchandising standards...
Hourly pay
Full time
Part time
Worldwide
Flexible hours
Shift work
Snipes Co
Gretna, LA
a month ago
Sales Associate - Store
...all merchandise properly displayed. Sales staff will support management in completing price changes, leveling, display resets and all... ...a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (8...
Full time
Local area
Shift work
Cavender Stores, Ltd
Gretna, LA
more than 2 months ago
Part Time Sales Associate - Lakeside Shopping Center
...Responsibilities: ~ Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring... ...Qualifications: ~ Associate’s (or higher) degree in business, management, or a related field Behavioral Traits for Success:...
Contract work
Part time
Flexible hours
Shift work
Company Store
Metairie, LA
more than 2 months ago
Salesperson Part Times Sales
...timely and efficient manner Executes all visual directives and maintains visual standards set by the company and as directed by the management team Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the...
Full time
Part time
Work at office
Immediate start
Night shift
Weekend work
Pacsun Careers
Metairie, LA
more than 2 months ago
Salesperson for Retail Sales
...standards in retail. The Opportunity Reporting to the Store Manager, the Sales Associate guarantees a consistently high customer... ...and service standards. Your Daily Adventures You will assist with the store’s visual directives and maintain standards of...
Full time
Local area
Worldwide
Flexible hours
Night shift
Psycho Bunny
Metairie, LA
more than 2 months ago
Sales Associate - Club Pilates Mid City
...to tens of thousands of members. For more information, visit POSITION: The purpose of the Sales Representative is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Sales Representative...
Full time
Club Pilates
New Orleans, LA
a month ago
Showroom Sales - Showroom Salesperson
...flexible schedule inclusive of holidays, nights and weekends Cover the sales floor and helps ensure all visual standards are met Assist in the organization of the stockroom and providing a clean, consistent, and inviting store environment that inspires customers to...
Full time
Flexible hours
Night shift
Weekend work
Torrid
New Orleans, LA
more than 2 months ago
Sales Associate
...knowledge of products and promotions Process sales transactions accurately Follow up with customers to ensure satisfaction Assist in maintaining a clean and organized sales area Contribute to team goals and overall business growth Requirements:...
Full time
Flexible hours
Platinum Coastal Group
Metairie, LA
a month ago
Sales Associate (Full-Time)
$15k
...seeking a full-time Sales Associate. Reporting to the Museum Store Manager, the Sales Associate will be responsible for all aspects of... ...leave, 10 paid holidays per year ~ Free parking ~ Tuition assistance and professional development ~ Employee assistance program...
Full time
Local area
Flexible hours
Shift work
Weekend work
The National World War Ii Museum Inc
New Orleans, LA
more than 2 months ago
Front Office Manager
...Front Office Manager Responsible for all front office functions and staff. Areas of responsibility... ...Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As... ...Improves service by communicating and assisting individuals to understand guest needs,...
Hourly pay
Local area
Marriott International Inc
New Orleans, LA
5 days ago
Front Office Manager
...cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere... ...? First impressions matter—and our Front Office team helps set the tone for every... ...ll lead the daily operations of the front desk while creating seamless, welcoming, and...
Temporary work
Flexible hours
Day shift
Afternoon shift
Sonesta International Hotels
New Orleans, LA
1 day ago
Front Office Manager
...estate investment and hospitality management company with over $15 billion... .... Overview The Front Office Manager is responsible... ...accidents presented at the Front Desk or through reservations, comment... ...for Guest Services staff. Assist in preparation of revenue and...
Worldwide
The Riverfront Hotel
New Orleans, LA
3 days ago
Front Office Manager
...Orleans Convention Center seeks a top-performing Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Services Manager. About Us:... ...Commonwealth University Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More...
Daily paid
Local area
All shifts
Flexible hours
Day shift
Commonwealth Hotels
New Orleans, LA
2 days ago
Front Office Manager
$72k - $90k
...Remotely? N Position Type Management Pay Range: $72,000-$90,00... ...Responsible for all front office functions and staff. Areas... ...Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable... ...service by communicating and assisting individuals to understand...
Hourly pay
Full time
Work experience placement
Local area
Remote work
Marriott
New Orleans, LA
1 day ago
Front Office Manager
...Front Office Manager Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office... ...Pay ~ Pet Insurance ~ Employee Assistance Program ~ Schulte Savings... ...similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager...
Daily paid
Immediate start
Flexible hours
Night shift
Weekend work
Schulte
New Orleans, LA
1 day ago
Front Office Manager
...touch. We are looking for a motivated and experienced Front Office Manager to lead our front desk operations and set the tone for outstanding guest experiences... ...satisfaction to the attention of Human Resources Assist in interviewing and onboarding new front office team...
Local area
Worldwide
Flexible hours
Shift work
Afternoon shift
NOLA OPCO LLC
New Orleans, LA
4 days ago
Research Fellow - Oncology Research
...About the Job: We are actively hiring a Research Assistant to support our Metairie, LA site. Shift: Monday-Friday regular... ...adverse events to supervisors or investigators as needed Help manage study supplies, lab kits, and other trial materials Maintain...
Work at office
Monday to Friday
Flexible hours
Shift work
Day shift
Flourish Research
Metairie, LA
2 days ago
Assistant Manager
...Assistant Manager Position At Sonic Drive-InThere are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform.Being an Assistant Manager...
Immediate start
Shift work
Night shift
Weekend work
Sonic
Gretna, LA
4 days ago
ASSISTANT MANAGER
$48k - $55k
...Assistant Manager PositionPay: $48000 to $55000/yearJason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with advancement, recognition, and quality of life....
Local area
Flexible hours
Shift work
Jason's Deli
Metairie, LA
2 days ago
Assistant Manager
...meaningful connections with our local community. Join us and be a part of something special. Job Summary The role of an IHOP Assistant Manager involves providing leadership and support to restaurant operations. They assist the General Manager in overseeing staff, ensuring...
Hourly pay
Work experience placement
Local area
Afternoon shift
Ruby Enterprises
Metairie, LA
1 day ago
Assistant Manager
...Assistant ManagerLocation: New Orleans, LA, US, 70126Purpose Of Your WorkAt Checkers & Rally's we make a difference in people's lives by... ...the Corporate Field Operations team you will assist the General Manager with executing the restaurant plan, by achieving sales and...
Work at office
Immediate start
Flexible hours
Checkers & Rally’s Drive-In Restaurants
New Orleans, LA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Assistant Front Desk Manager. Be the first to apply!