Senior Eligibility QA & Training Specialist

Recruitment Number 26-0238 This vacancy is with the Benefit, Employment and Support Services Division . Salary: $4,742 to $6,003 per month (SR-18, Step C to I). Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors. A continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website. This Eligibility Worker IV position is located within the Department of Human Services in the Benefit, Employment and Support Services Division (BESSD), Statewide Branch, Kauai Section. BESSD Eligibility Workers determine the initial and continuing eligibility of applicants/recipients for the financial assistance and supplemental nutrition assistance programs. The primary purpose of this position is to conduct quality assurance reviews to identify errors and/or error-prone program areas, identify, develop, or coordinate training on specific program areas, and serves as the Section's trainer. To qualify, you must meet all of the following requirements:

LEGAL AUTHORIZATION TO WORK :

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States. Education Requirement: Applicants must possess experience which demonstrated a high degree of verbal skill and the ability to read, comprehend and apply written directions and perform basic mathematical computations, including percentages and averages. This experience may be met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent. General Experience Requirement: Three (3) years of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone; and utilizing a computer to retrieve and enter data. Examples of qualifying work experience include: (1) a para-professional who maintained close and continuing relationships with clients; (2) customer service representative who interfaces with the public to resolve problems; and (3) para-legal assistant or life insurance salesperson who has established a positive relationship with clients in providing and eliciting information and in providing advice/guidance. Examples of non-qualifying work experience include: experience as a retail store sales cashier, general office clerk, car insurance salesperson, or service station attendant. Specialized Experience Requirement: Three (3) years of progressively responsible work experience which demonstrated knowledge of philosophy, goals, functions and standards of services for public assistance programs and the ability to perform eligibility determination work. At least one year of the three years of specialized experience must have provided the applicant with the knowledge and ability to apply regulations, policies and procedures of the pertinent public assistance program(s) in which the vacancy exists. The immediate vacancy is located in the BESSD of the State Department of Human Services. BESSD Eligibility Workers determine eligibility for the financial assistance and supplemental nutrition assistance (food stamp) programs. Supervisory Aptitude: Applicants must demonstrate supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects of supervision, e.g. by serving as a group or team leader, or in similar work in which opportunities for demonstrating supervisory capabilities exist; or by completion of training courses in supervision accompanied by application of supervisory skills in work assignments, and/or favorable appraisals by a supervisor indicating the possession of supervisory potential. Substitutions Allowed: Relevant substitutions as described in the minimum Qualification Requirements, will apply. The information provided above represents a summary of the complete Minimum Qualification Requirements . To view the Requirements in their entirety, please CLICK HERE .

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The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call View phone number on click.appcast.io for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF ) PROGRAM

The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click:

ELECTRONIC NOTIFICATION TO APPLICANTS

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held. In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing are required, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this phase of the selection process. Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application. CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review. #J-18808-Ljbffr State of Hawai'i