Housekeeping Lead

Housekeeping Team MemberResponsible for cleaning, servicing, and setting up guest rooms, meeting spaces, restrooms, buildings, and staff offices with excellence, while also providing leadership and support to the housekeeping team. This role helps ensure operations run smoothly and that all spaces meet Forest Home's standards with the highest internal and external service in mind.ESSENTIAL DUTIES AND RESPONSIBILITIES:Operations & Facility Readiness Leads daily cleaning operations for cabins, meeting spaces, and common areasCoordinate room turnovers, mid-week refreshes, and seasonal transitionsEnsure all spaces meet Forest Home cleanliness and guest-ready standardsMonitor inventory levels of linens, supplies, and cleaning materialsCleaning & Maintenance Support Perform and support routine cleaning, including floors, restrooms, and high-touch areasEnsure proper use and care of cleaning equipment, vacuums, and suppliesIdentify and report maintenance or repair needs in a timely mannerAssist with set up as needed to support facility readinessLeadership & Team Coordination Lead and support housekeeping staff in daily operationsAssign, prioritize, and monitor cleaning tasks to ensure timely completionProvide training, guidance, and quality checks on completed workSupport high-demand turnover days and urgent operational needsCommunication, Safety & Support Report cleaning progress, concerns, and facility needs through proper channelsCommunicate clearly with supervisors and other departments regarding room status and prioritiesEnsure safe work practices and proper use of cleaning chemicals and equipmentMaintain organized workspaces, storage areas, and supply roomsProvide excellent customer service to guests and staffSupport staff spiritual life activities and perform other duties as assignedEDUCATION and/or EXPERIENCE REQUIRED:High school diploma or equivalent1-2+ year experience in housekeeping preferred.Previous leadership or team lead experience preferred.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Uphold and support the Mission, Vision, and Core Values of Forest HomeDemonstrate a growing faith, including the ability to pray with and for others; actively participate in staff spiritual lifeMaintain a professional attitude through performance, appearance, and demeanorStrong customer service skills with the ability to serve with integrity and alignment to organizational standardsSelf-starter with strong work ethic and ability to perform high-quality workStrong problem-solving, communication, and organizational skillsAbility to lead with accountability and support while working both independently and as part of a teamRegular, reliable attendance and ability to work flexible hours, including weekends and eveningsAbility to lift up to 50 lbs regularlyValid driver's license with the ability to safely operate company vehicles and maintain reliable transportation in all types of weather conditions.Signed statement of faithSUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate office machines. Requires mild physical work; some lifting, pushing, or pulling of objects over 50 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times.FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Forest Home's at-will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook.EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of Forest Home not to discriminate on the basis of race, color, national origin, sex, age or disability in admission and access to, or treatment or employment in its program or activities, as required by section 504 of the Rehabilitation Act of 1973, as amended, the American with Disabilities Act, as amended (to the extent applicable to the Ministry), Title IX of the Educational Amendments of 1972, as amended, Title VII of the Civil Rights Act of 1964, as amended, and the Age Discrimination Act of 1975, as amended, and their implementing regulations. As a religious institution, Forest Home is permitted and reserves the right to prefer employees or prospective employees on the basis of religion.FOREST HOME CORE VALUESSurrender to Christ (Romans 12:1-2)Abide with the Lord daily through study of His Word and prayerSurrender to the Lord daily through obedience to His WordWorship the Lord with the Forest Home CommunityCommit to grow in your faith through regular attendance at a local churchPrioritize God, Family, and Work appropriatelyBe prepared to share your testimony with staff or guestsWalk in Biblical purity (1 Timothy 4:12) by rejecting one's sinful natureLove (I Corinthians 13)Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22)Be respectful to othersDemonstrate compassionServe (Philippians 2:3-11)Give generously to God and others through time, talent and treasureSeek to put others' needs above your ownDemonstrate humility in both spirit and deedActively look for ways to serveWalk in Integrity (Titus 2:11-12, Proverbs 4:23-27)Show loyalty to others, even when they are not presentDo the right thing, even when others are not presentExtend trust and seek to believe the best in othersAsk for forgiveness quickly when necessaryBe truthful and transparent with othersStrive for Excellence (Colossians 3:23-24)Demonstrate accountability with time and resourcesRequest and receive trainingDesire to improve, and challenge others to do the sameCommit to exceeding guest expectationsRefuse mediocrityEngage in Community (I Thessalonians 5:11-13)Seek first to understand before being understoodCommunicate clearly, empathetically and respectfully