Operations Specialist 2, US Intake Medical Oversight

IQVIA seeks an Operations Specialist 2 in Durham, North Carolina to conduct follow-up communications with healthcare professionals and consumers regarding adverse event reports. The role involves medical case review, documentation in safety systems, and quality assurance activities within a clinical operations environment.

Responsibilities

• Conduct phone follow-ups with physicians, healthcare professionals, and consumers to gather case information
• Apply medical judgment to determine appropriate follow-up actions on case reports
• Document contact attempts and medical information in designated safety systems
• Perform in-process quality checks and track metrics against established KPIs
• Support internal and external audits as subject matter expert

Requirements

• Licensed nurse or pharmacist credential required
• Two years of relevant experience in similar role
• Proficiency interpreting and discussing medical information
• Comprehensive medical terminology knowledge
• Strong Microsoft Office and web-based application skills
• Excellent verbal and written communication abilities
• Sound judgment and autonomous decision-making skills

Compensation: $65,000-$162,400 base