Bell Ambassador Supervisor

Job Description

Job Description

Company Description

At The Ivy Hotel a Relais & Chateaux, our staff makes every effort to give each guest an outstanding experience, whether they’re here for dinner or an extended stay. We strive to maintain our reputation for sterling service, and are always looking for exceptional staff members ready to join the team at our historic Mount Vernon hotel, located in Baltimore, Maryland.

The 17-room Mount Vernon mansion defies the traditional luxury hotel experience by inviting guests to make the house their own magnificent home in every sense of the word. Similar to a European countryside chateau, the property’s mystique comes from a combination of history dating back to 1889 and curated treasures collected from around the world. Each room, from the Mansion spaces like the Conservatory and Library to the nine suites and eight bedrooms, is a completely different work of art. Just like the all-embracing warmth of Baltimore, The Ivy is a place for guests to slow down and nurture their true selves. 

Welcome to one of the most challenging and rewarding positions at The Ivy Hotel. The Bell Ambassador Supervisor is responsible for leading the Bell Ambassador staff members, ensuring the workers are properly trained and always conducting themselves in a professional manner. This includes assigning outside valet shifts, monitoring performance and providing guidance through challenging situations. Candidates are the eyes and ears outside, ensuring safety of guests as well as associates. As an Ivy Hotel Bell Ambassador Supervisor you are responsible for the welcome, welfare and safety of all hotel guests, visitors, VIPs, and staff. You maintain the highest level of security for physical property - such as buildings, vehicles, luggage, and so on - to protect from theft or damage.

The Bell Ambassador Supervisor is responsible for ensuring the House vehicle is well maintained including monitoring gas levels, cleaning and maintenance. Ensuring all licensing is up to date.

As a member of the management team and a representative of the property, the Bell Ambassador Supervisor must be ready and willing to provide superior customer service at all times. Not only does it relate to guest inquiries, but also to any other guest questions and concerns that may arise. One must know the details of the property intimately, in addition to having extensive knowledge of the surrounding area. Guests may ask questions on things such as restaurant recommendations and nearby shopping, and one should be prepared to answer them.

You’ll be the first staff member a visitor meets, and the last one they’ll say goodbye to when they depart. Does a guest feel warmly welcomed upon arrival, and leave feeling like royalty? Then you have succeeded.

This is the job for you if:

• You love to provide personalized hospitality and a heartfelt sense of welcome and community

• You enjoy working as part of a close-knit team

• Your look is put-together and well-groomed

• You’re friendly, and also discreet

• You can make eye contact and conversation

• You think of repeat guests as members of the Ivy family

• You are in good health and can stand for long periods of time

• You know (or want to know) Baltimore inside out! And you love to offer advice and direction on what to do, where to go, and how to get there

• You know how to drive and have a license to prove it

• You’re happy to valet cars and assist with luggage when needed

• Valid driving license is a must.

• Ability to stand outside, 8+ hours, in all weather conditions

• Able to lift 50 lbs.

• Ability to run, kneel and/or bend at the waist

• Hospitality experience is fantastic! And if you have never worked at a hotel before, an outgoing personality and a motivated attitude will do the trick; we can teach you the rest

• A Bell Ambassador supervisor is required to have earned a high school diploma or equivalent. Candidates with a bachelor’s degree in hospitality management or a related discipline have a competitive advantage. Employers seek professionals and previous experience as a bell ambassador. 

  
  

Benefits:

• Paid Vacation and Holidays
• Medical and Dental Insurance
• Short and Long Term Disability Insurance
• Basic and Optional Life Insurance
• Retirement Savings Plan
• Staff Meal

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.