Patient Access Representative - .75 FTE

Patient Access Registration Staff Osceola Medical Center is committed to implementing behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs. The Patient Access Registration Staff is responsible for greeting patients, collecting and verifying demographic and insurance information, collecting patient payments, and ensuring accurate entry of data into the hospital's electronic health record (EHR) system. The role supports efficient patient flow, accurate billing, and a positive patient experience. Schedule: Week 1 Monday Thursday 7am-1pm Saturday 8am-12pm Week 2 Monday-Thursday 7am-1pm Friday 7am-5pm Qualifications: High school diploma or equivalent (associate degree preferred) Previous experience in healthcare, registration, or administrative roles Responsibilities include: Patient Intake & Customer Service Greet patients and visitors in a professional, courteous manner. Provide assistance with forms, directions, and general hospital information. Maintain patient privacy and adhere to HIPAA regulations. Registration & Data Entry Collect and verify patient demographic, insurance, and contact information. Enter patient information accurately into the EHR. Ensure proper selection of patient encounter type (outpatient, therapy series emergency, etc.). Obtain and scan required documentation (ID, insurance cards, referral forms, ABNs). Resolve registration errors in the work queues Insurance & Financial Processing Verify insurance eligibility and coverage. Explain financial responsibilities, payment options, and hospital policies to patients. Collect co-pays, deductibles, and outstanding balances when applicable. Scheduling & Coordination Schedule or reschedule appointments, tests, or procedures as needed. Check in patients Communicate effectively with clinical departments to ensure smooth patient flow. Alert care teams to patient arrival, special needs, or urgent situations. Record Management & Compliance Maintain accurate and up-to-date patient records. Follow protocols for consent forms, confidentiality, and regulatory compliance. Ensure proper handling of sensitive patient information. Knowledge, Skills, and Abilities: Familiarity with Epic Basic knowledge of medical terminology Strong computer and data entry skills Excellent patient experience skills Physical Requirements for the Role: Prolonged sitting at a desk while working on a computer (often 68 hours per shift) Frequent use of hands and fingers for typing, data entry, and phone use Repetitive motions such as keyboarding and mouse use Ability to see clearly (close vision) for reading screens, documents, and patient information Hearing ability to communicate effectively with patients and staff in person and over the phone Speaking ability to clearly convey information and instructions Occasional standing or walking within the office or hospital department Light lifting (typically up to 1015 pounds), such as files, paperwork, or office supplies Ability to maintain focus for extended periods in a fast-paced environment Work Environment: Hospitals, clinics, or outpatient care centers Office or front-desk setting May require evening, weekend, or holiday shifts depending on facility needs Behavior-Based Leadership Expectations: Treat every patient, visitor, and team member with dignity and respect Take ownership of their actions and follow through on commitments Adapt positively to change and support new initiatives Contribute to a culture of trust, collaboration, and accountability Consistently act in ways that support OMC's mission and values Why Join OMC? At OMC, we don't just hire for skillswe hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve. Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.