EDI Technical Analyst

Senior EDI Technical AnalystThe Senior EDI Technical Analyst provides oversight and support for EDI transactions between the internal systems and customer systems. The position is responsible for setting up new EDI trading partners and performing system configuration, mapping and management for EDI-based transactions and processes for new customers and vendors. In addition, the incumbent will maintain and or modify existing systems to ensure customer and business requirements are met as well as diagnose and resolve system issues.Manage single inbound queue of Customer EDI requests, including changes and set-up of new EDI trading partners. Works directly with both internal and external customers to gather all business and technical requirements for each EDI transaction, including understanding of any required business operational changes from order acceptance through fulfillment. Ensure complete testing of end-to-end processes associated with any EDI transactions, coordinate testing with business personnel. Manage / work queue of EDI-related day-to-day issues using our CRM tool including assignment of actions to key business groups to address configuration root causes. Work with the EDI application development team around all new / change / fix requests for EDI. Work with / manage EDI mapping requests with our 3rd party vendor. Work closely with project manager to manage / report on all EDI projects and daily requests / issues using our ticketing system. Maintain request and priority queue. Provide input and detail to PM supporting governance, status and prioritization processes. Document Business System Rules, Process Flow Work Instructions.