Information Receptionist - Red Coat Ambassador

Information Receptionist - Red Coat Ambassador

Duties include, but are not limited to:

• Serves as the initial and the final point of contact for guests entering and leaving the facility
• Respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus
• Respond to immediate customer needs including navigation, direction, and information assistance
• Performs customer service and guest relations
• Receives, greets and direct callers over the telephone and in person with precise, clear instructions
• Takes accurate messages and ensures their delivery to support a responsive culture to the customer

Administrative Assistance

• Provides administrative proficiency for the Service
• Entry of work orders for lobby area
• Updating reference guides for volunteers and ambassadors
• Ordering reproduction requests or forms needed for the work assigned
• Circulating through key lobby areas to deliver amenities to waiting patients
• Supporting large activities/events for patient/employee or public attendance

Work Schedule: Monday - Friday, 07:30 am - 4:00 pm

Virtual: This is not a virtual position.

Position Description/PD#: PD50223A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized