Data Entry Clerk

Kforce has a client in San Antonio, TX that is seeking a Data Entry Clerk. Summary: Data Entry Clerks serve as a critical resource ensuring schedule and agent data integrity. Uses Workforce Management (WFM) data-driven insights and processing guidelines to optimize contact center staffing efficiency. This position is non-customer-facing and focuses on providing support to internal teams, leadership, and stakeholders. The successful candidate will be responsible for managing daily operations using the specified technology tools. This includes utilizing SharePoint as the initial point of contact for incoming requests, processing these requests, and tracking them through to completion. Communication with internal customers, specifically within the Contact Center, will be handled via Microsoft Outlook. Basic data management and maintenance of WFM work files and spreadsheets will be performed using Microsoft Excel's core functionalities. Furthermore, the role requires leveraging a WFM platform, such as NICE IEX, to access and update crucial agent information, including schedules, phone skills, and general agent data maintenance. Responsibilities:

• Microsoft Excel: Essential for data manipulation, file maintenance, and spreadsheet management
• WFM Platform (e.g., NICE IEX): Critical for accessing and updating agent schedules, phone skills, and agent data
• SharePoint: Utilized as the primary tool for request intake, processing, and tracking of work items
• Proficiency in basic data analysis techniques
• Demonstrated ability to perform multiple tasks efficiently and accurately in a fast-paced, independent environment
• Schedule management experience with WFM platforms, tools specifically for scheduling and data maintenance
• Familiarity with MS Office (especially Excel), SharePoint, and ideally NICE IEX
• Attention to detail and data accuracy