Customer Service Representative

Core Job Duties

Front Desk Operations: Greet incoming members and guests, scan memberships, and answer phone calls.

Membership Management: Sign up new members, give facility tours, process account updates, and handle basic billing inquiries.

Facility Maintenance: Clean and sanitize workout equipment, tidy the floor, and clean locker rooms and bathrooms throughout the shift.

Customer Support: Answer questions about club policies, support the "Judgement Free Zone" environment, and escalate complex issues to managers. [ , , , , , ]

Qualifications & Requirements

Education: High school diploma or GED equivalent.

Skills: Basic computer skills and strong communication or customer service experience.

Physical Demands: Ability to stand or walk for long shifts (up to 8 hours), lift up to 50 pounds, and handle routine cleaning supplies. [ , ]

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.