Sr. Product Manager 2

Department 0942 - Front Office Relationship & Delivery

The Senior Product Manager 2 will serve as an interface to community-facing business users, developing, supporting, and launching services by working with Business stakeholders and Engineering & IT teams to generate requirements; determine specifications; guide development teams and/or vendors in understanding and implementing the business process workflows and data requirements; and produce and execute launch plans for service introduction.

This role will facilitate project delivery by ensuring proper requirement analysis with cross-functional groups, project stakeholders, other analysts, customers, or end users.

Key Responsibilities & Duties:

• Develop product vision, strategy & roadmaps for Community Collaboration services.
• Translate business objectives and user needs into a coherent product direction.
• Work with internal business owners to define feature requirements and product roadmaps that align with organizational priorities.
• Work with Security and Legal teams to ensure security, privacy, compliance, accessibility, and organizational standards are incorporated into product requirements.
• Lead products from discovery and concept through design, development, testing, launch, and ongoing operation.
• Serve as the primary product interface between users/business stakeholders and technology teams.
• Gather and document complex business requirements including detailed functional and data specifications, process flows, use cases, triggers, integration points and other information needs while identifying opportunities for refinement and automation.
• Translate business requirements into a technical solution, including prioritization, scoping, and sizing and regularly assess product backlog of assigned systems.
• Write epics, user stories, acceptance criteria, test scenarios, and facilitate business user acceptance testing efforts.
• Establish measurable product goals, Key Performance Indicators (KPIs), and success criteria.
• Collaborate with Engineering, IT Ops, and external vendors to implement and deploy community-facing services, including but not limited to the ICANN.org website, various ICANN Community websites, cloud-based web platforms, and other software services as needed.
• Coordinate and provide leadership for cross-functional project teams with 8 - 10 members.
• Participate in, contribute to, and conduct daily standup and sprint review meetings as part of ICANN’s Agile / Scrum process.
• Work with cross-functional team members to make tradeoff decisions when capacity, timelines, or technical constraints require changes in scope.
• Establish release priorities and coordinate dependencies across teams and systems.
• Identify and elevate delivery risks, resource constraints, and cross-team dependencies.
• Balance new feature development with technical debt, infrastructure modernization, and operational improvements.
• Communicate product strategy, priorities, roadmap decisions, delivery status, and tradeoffs.
• Develop launch and rollout plans for new services and major capabilities.
• Coordinate documentation, communications, training, migration, and change-management activities.
• Identify opportunities for new services, capabilities, modernization, and platform improvements.
• Manage platform administration for various assigned service platforms as needed, including field and layout changes, report creation, and process building work.
• Partner with operations and support teams on incidents and recurring service issues.
• Partner with security and architecture teams to address risks throughout the product lifecycle.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs): (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Strong knowledge of product management principles and practices, including product discovery, strategy, road mapping, prioritization, requirements definition, delivery, and lifecycle management.
• Ability to own and manage a suite of products or services using the Product Lifecyle.
• Understanding of cloud computing concepts and architectures, including SaaS, PaaS, IaaS, APIs, microservices, distributed systems, and cloud-native applications.
• Understanding of software development and Agile delivery practices, including Scrum/Kanban, CI/CD, DevOps, testing, and release management.
• Understanding of web applications, APIs, integrations, identity and access management, and data management concepts.
• Working knowledge of cloud security, privacy, compliance, accessibility, and risk-management considerations.
• Knowledge of product analytics and measurement techniques, including adoption, engagement, customer satisfaction, service performance, and business outcome metrics.
• Strong understanding of software development process from design, requirements gathering, analysis, deployment, testing methodologies, training, change management and production support.
• Technical fluency: Ability to effectively engage with architects and engineers, understand technical constraints and alternatives, and participate meaningfully in discussions regarding cloud architecture and solution design without needing to serve as the technical architect.
• Excellent analytical and problem-solving skills for assessment of complex issues and recommend / implement effective solutions.
• Demonstrated project management skills.
• Stakeholder management: Strong relationship-management, facilitation, negotiation, and expectation-management skills.
• Strong interpersonal communication skills and the ability to maintain effective working relationships with senior managers, staff level personnel, partners, and the community.
• Ability to independently own a product or service from discovery through delivery and ongoing operation.
• Ability to influence decisions and achieve alignment without relying on direct organizational authority.
• Must be a team-oriented person and able to effectively facilitate meetings.
• Strong presentation skills at all levels of the organization.
• Strong customer services skills, orientation, and focus.
• Demonstrated ability in the art of influence/change management.
• Ability to be broad thinking and strategic as well as tactical and detail oriented.
• Self-directed, dynamic, flexible, and adaptable.
• Ability to maintain a business perspective in the establishment of project priorities.
• Highly organized with strong attention to detail.

Education and Experience Requirements:

Education:

• Bachelor's Degree required, preferably in a relevant field of study.

Highly Desired Experience:

• Minimum of 8 years of Product Management experience in a related industry.
• Prior international experience preferred in managing global process and systems initiatives.
• Strong experience with gathering requirement and writing user stories for complex, multi-phased business application development efforts using Agile/Scrum Methodology.
• Other requirements (Certifications):
  • Product Management Certification or equivalent
  • Scrum Master Certification or equivalent
  • PMP and/or equivalent project management certification, preferred

Languages:

• Fluency, both written and spoken, in English is required.
• ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.

Working Conditions & Physical Requirements:

• International travel may be required to support ICANN related meetings as requested for lengths of 7-10 days for each trip, approximately three times per year, likely on different continents.
• Willingness and ability to travel domestically and internationally as needed.
• Willingness and ability to travel domestically and internationally 10% of the time, or as needed.
• Ability to travel without restrictions globally, frequently with limited notice is required.
• Comfort level with an international work environment that requires availability at times outside normal business hours, seven days per week.
• Work is performed in a normal office environment with limited privacy and some exposure to background noise.
• While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• The employee may occasionally lift and/or move up to 25 pounds.
• Work location is the Los Angeles region.

Targeted Base Salary Low:

Targeted Base Salary High:

Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate’s location, work experience, knowledge, skills and other compensable factors.