Patient Experience Technician

Patient Experience Technician Longview, TX

Hospitality Health ER is a freestanding emergency room in Longview, TX, dedicated to delivering first-class care with personal attention to every patient. We pride ourselves on exceptional hospitality and customer service, going above and beyond for everyone who walks through our doors.

We foster a strong team environment where staff support one another during the busiest times. If you're looking to advance your career as part of a dynamic, patient-focused team with excellent growth opportunities, apply today! We are hiring immediately.

Position Overview Seeking a compassionate and proactive Patient Experience Technician to ensure every patient feels comfortable, respected, and cared for.

Key Responsibilities

• Deliver exceptional patient experience by assisting in the facility and lobby areas prior to discharge.
• Assist with de-escalating patient complaints in person and over the phone.
• Support medication coordination, such as calling in prescriptions (e.g., Eliquis) for patients.
• Assist with medical records tasks, including scanning and locating charts as needed.
• Communicate effectively and professionally with patients, families, visitors, and team members.
• Train staff on Hospitality bedside manner and patient care expectations.
• Proactively identify patient needs through conversation and provide holistic support (e.g., offering an emesis bag for nausea).
• Advocate for patients by communicating urgent needs to the charge nurse or clinical staff.
• Ensure patient comfort by providing pillows, blankets, drinks, snacks, and other resources; conduct regular rounds in the lobby.
• Support efficient patient flow during registration and assist with completing required documentation to reduce wait times.
• Maintain a clean and organized lobby by sweeping, dusting, straightening, and addressing spills or hazards immediately by contacting Environmental Services.

Requirements & Qualifications

• High School Diploma or GED required.
• Customer service experience, preferably in a direct patient care setting within a high-volume, high-stress environment (Emergency Room experience preferred).
• Previous medical experience is a plus.
• Strong critical thinking skills with the ability to work autonomously and efficiently.
• Positive attitude, flexibility, and willingness to take initiative.
• Ability to work independently as well as collaboratively within a team.
• Excellent communication skills; must read, speak, and write English fluently.
• Flexible availability, including on-call and coverage needs.
• Strong attention to detail and ability to meet deadlines with accuracy.

Pay & Benefits

• Night shift differential pay
• 401K with company match
• Additional benefits available for full-time employees

Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.