Analyst, Inflight Dining Performance

5/28/26


Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 85976
This job will continue to be posted until at least 06/03/2026. If interested, please apply prior to this date.

Job Description


Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for collaborating across the Inflight Dining Operations organization to efficiently design the galley packing of all catering items across the American Airlines Mainline and Regional fleet
• This job is a member of the Inflight Dining Operations team within the Airports group.

What you'll do

• As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  
  • Responsible for updating galley diagrams for select mainline and regional markets and stations
  • Coordinates catering for charter flights
  • Analyzes performance trends and reports on flight attendant and customer data in regard to catering accuracy and service failures
  • Develops and implements alternative catering options as needed during off schedule operations and kitchen disruptions (e.g. labor actions, extreme weather conditions, etc.)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in relevant field or equivalent experience/training
• 2+ years of relevant training or experience
• Ability to travel within a short notice period

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of Inflight Dining Operations
• Prior Inflight experience
• Food service or hospitality background

Skills, Licenses & Certifications

• Ability to problem solve and excellent interpersonal skills
• Ability to work with minimal supervision and able to make timely decisions independently
• Knowledge of Microsoft Office to include Word, Excel, Outlook and PowerPoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.