Operations Coordinator

About B&H Worldwide

The Global Institute of Logistics has named B&H Worldwide as the world's Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.


Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

Where to find more information about us:

The Opportunity

This is a key customer-facing role, with the Operations Coordinator being responsible for ensuring Import / Export shipments are managed and completed effectively, efficiently and compliantly from start to finish, delivering Best in Class service to our customers at all times.


Location: B&H Worldwide, Los Angeles

Reports to: Account Manager

Working hours: Sunday to Thursday - 1000hrs to 1900hrs

Key Role Accountabilities:

Operations:

• Work within the Export & Import Operations team, to complete shipments from start to finish always ensuring excellent customer service.
• Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file.
• Delete any unnecessary emails, to ensure efficiency and Best in Class service.
• Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
• Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking.
• Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities.
• Provide 'collection / delivery notes' and / or notification 'in writing' of all relevant collection / delivery instructions.
• Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard.
• Liaise with Warehouse and Transport Team for reliable distribution for imports / exports.
• Arrange direct drives as per customer requests.
• Arrange On Board Couriers when necessary.
• Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to the Station Manager and Head of Operations US

Customer Specific Accountabilities:

• Manage up to 800 shipments, ensuring a proactive, efficient and compliant customer experience, including responding to and resolving queries and providing timely shipment updates.
• Complete AES filings accurately and timely.
• Coordinate pick-ups and deliveries with relevant transport providers.
• Plan and execute routing of shipments.
• Create AWB from A-Z, managing the full AWB lifecycle.
• Manage customer specific inboxes and other correspondence, managing a high volume of shipment requests and responding to customer emails and calls in a timely manner and to agreed B&H standards.
• Handle AOG (Aircraft on Ground), routine, and critical shipments with priority and care.
• Provide Inventory / Warehouse support as required, including but not limited to:
  • Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with B&H procedures.
  • Ensuring freight is screened in accordance with TSA compliance, is handled correctly and is located and identified as "Known Cargo".
  • Perform labelling, palletizing, and freight preparation tasks as needed.

Profitability and Accounting

• Review and identify areas to maximise profitability by proactive file management.
• Ensure all billing is carried out within Company timeframes, monitoring and ensuring correct input of purchase costs into the system enabling accurate billing and profit reporting.

Your Experience:

• This role is underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of Import / Export processes.
• Solid background in US Customs law and procedures.
• Experience of working with Cargowise and Dangerous Goods Compliant would be an advantage
• Sound knowledge of Microsoft suite, including Word, Excel and PowerPoint.
• The ability to work pro-actively using own initiative.
• Strong communication skills, both written and verbal.
• Ability to build strong relationships.
• Problem solving skills, with the ability to consider several possible options and decide on most appropriate method.
• Ability to work pro-actively using own initiative.
• Strong organisational skills with the ability to prioritise as well as focus on the detail
• Excellent process and planning skills.
• Strong commercial awareness, understands impact of actions

What We Offer:

• Competitive wages
• 401k with company match
• Health insurance, including dental and vision plans.
• Paid vacation and holidays and an additional day for your birthday.
• Employee Assistance Programme.
• Free on-site parking.
• Opportunity to grow expertise through ongoing coaching, training and development.

B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact [email protected]