Collections Specialist

Job Description

Job Description

Robert Half is staffing a part-time contract opportunity for a Collection Assistant supporting a growing organization. In this role, you will help stabilize aging receivables, improve collection consistency, and support the Credit Manager with daily AR operations.

Responsibilities:

• Oversee outstanding account balances by reviewing aging reports, following up on past-due invoices, and helping reduce delinquent receivables.

• Record collection outreach, payment updates, and account notes in internal systems to ensure accurate and timely documentation.

• Investigate billing concerns and work with customers or internal teams to resolve payment-related issues efficiently.

• Prepare and distribute customer statements while handling routine communication related to balances, payment status, and account questions.

• Assist with credit hold activities by monitoring designated accounts and escalating concerns when payment risk is identified.

• Maintain orderly and compliant receivables files, ensuring customer account information remains complete and up to date.

• Support the Credit Manager with day-to-day accounts receivable operations and related administrative follow-through.

• Contribute to process adoption and system-related work within the AR function, including exposure to Acumatica as needed.

• Prior experience in collections, accounts receivable, or a finance-focused customer service role is preferred.
• Working knowledge of commercial and consumer collection practices and standard collection procedures.
• Familiarity with billing follow-up, payment resolution, and account reconciliation tasks.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Basic bookkeeping knowledge and comfort handling financial records with accuracy.
• Strong organizational skills with the ability to manage multiple priorities in a part-time work environment.
• High attention to detail and clear written and verbal communication skills.
• Experience with Acumatica or the ability to learn new accounting systems quickly is a plus.