Senior Manager, Business Systems & Technology

Job Description

Job Description

SENIOR MANAGER, BUSINESS SYSTEMS & TECHNOLOGY

Remove friction from work. Engineer better processes. Scale business capability through secure, intelligent technology.

CUSTOM CONTROL SENSORS, LLC | PHOENIX, AZ | FULL TIME · EXEMPT

WHO WE ARE

Custom Control Sensors (CCS) designs and manufactures high-reliability pressure, temperature and liquid flow switches and sensors for aerospace, defense and industrial markets. Since 1957, our products have incorporated the DUAL-SNAP action disc spring principle pioneered by CCS. We serve customers whose expectations for product quality, delivery and regulatory compliance are exacting. CCS operates under ISO 9001 and AS9100 quality systems and applicable FAA PMA, product and export-control requirements

WHO YOU ARE

You are an enterprise-minded leader who understands business processes as well as technology. You make work easier for operators, managers and executives by simplifying how the business operates, then selecting the right combination of people, systems, bots, agents and equipment to scale.

WHY THIS ROLE MATTERS

CCS needs integrated business systems that remove friction, increase capacity and protect capital efficiency. This role unites end-to-end Process Engineering, ERP/IT, data, analytics and automation so each improvement advances a measurable business outcome rather than simply deploying another tool.

WHAT YOU WILL OWN

• End-to-end Process Engineering: Define outcomes, map and simplify workflows, remove unnecessary steps, then decide which work belongs with a person, existing system, workflow bot, AI agent or robot.
• Scalable process design: Design for efficiency, usability, controls, exceptions and growth without proportional overhead; establish measures and clear business-process ownership.
• Enterprise business systems: Own SyteLine, email, reporting and other platforms: administration, access, configuration, integration, change control, reliability and recovery.
• Data architecture and decision support: Develop trusted source definitions, pipelines, warehousing, dashboards and predictive analytics with role-based access and approved AI/agent permissions.
• IT resilience and information protection: Ensure service levels, vendor performance, backups, recovery testing and appropriate cybersecurity, export-control and CUI/CMMC safeguards.
• Intelligent and physical automation: Evaluate workflow automation, machine monitoring, sensors, CMM integrations, cobots and digital instructions; validate safety, quality, adoption and realized value.
• Technology and process portfolio: Prioritize a funded roadmap with a business case, owner, cost, risks, milestones and measurable return for every major investment; eliminate single-person dependencies.
• Operating rhythm and adoption: Escalate urgent outages daily, resolve project blockers weekly and review investment, process and security performance monthly; verify employee adoption.

WHAT YOU WILL SUPPORT

Work through strong partnerships while preserving clear functional decision authority.

Functional business outcomes: Sales, Planning, Purchasing, Quality, HR, Finance and other leaders own operating policies, decisions, data meaning and KPIs. This role designs and delivers enabling processes and tools.

Plant execution: Plant Managers own labor, production, productivity and shipments; Process Engineering improves methods and automation through approved plant, Safety and Quality processes.

Design and product authority: Engineering retains product-design approval. Authorized Quality personnel own inspection, product acceptance, release and disposition.

Capital, information and compliance: Finance and executives approve investment and business tradeoffs. Process/data owners authorize business access needs; designated compliance authorities define restrictions this role implements.

WHAT SUCCESS LOOKS LIKE

• First 90 days: Assess enterprise-system reliability, data security, employee friction, process maturity and manual work. Publish a prioritized roadmap and a measurable first improvement or automation business case.
• First year: Deploy governed reporting, improve IT/ERP reliability and redesign priority end-to-end processes. Verify adoption and actual savings in effort, cycle time, capacity, quality or cash flow.
• Beyond: Make scalable Process Engineering and secure business technology an enduring CCS capability, allowing growth without equivalent increases in labor, complexity or operating risk.

HOW PERFORMANCE IS MEASURED

Performance is reviewed against the separate Right Seat Framework Performance Scorecard. Outcomes include reduced process friction, verified automation/technology value, IT/ERP reliability, governed data and secure access, and roadmap adoption. Every project has a baseline and owner; functional leaders retain their operating KPIs.

ROLE COMPETENCIES

Successful performance includes these six role-specific competencies. CCS Standards, Safety and Compliance remain company-wide expectations.

Competency

Successful performance looks like

Enterprise Process Architecture

Designs end-to-end processes around business outcomes and removes waste first.

Human / Bot / Agent Judgment

Selects people, existing software, AI agents and robotics with good controls.

Enterprise Systems & Data

Connects ERP, email, analytics and workflow into usable, governed systems.

Security & Resilience

Protects access and continuity while keeping technology dependable.

Capital & Business Value

Evaluates investments by realized capacity, cost, quality and cash benefits.

Change & Team Leadership

Builds capable specialists and delivers employee adoption at scale.

WHAT YOU BRING

• Significant leadership experience delivering enterprise systems, IT, operational transformation or cross-functional Process Engineering in manufacturing or another complex operating business.
• Demonstrated ability to design end-to-end processes that improve business outcomes and thoughtfully allocate work across humans, software, automation and AI.
• Working command of ERP/MRP (SyteLine preferred), integrations, data architecture, cyber/access controls, computer programming, business continuity and reporting.
• Exposure to manufacturing process engineering, shop-floor connectivity (digital factory), CMMs, sensing and physical automation in an Aerospace Defense environment strongly preferred; expertise may sit in the specialists led.
• Proven business-case, vendor, budget, risk, change-management and cross-functional leadership skills.
• Bachelor’s degree in Engineering, Information Systems, Operations or related field preferred; MBA, Lean / Six Sigma and relevant technical credentials valued. Ability to meet applicable export-control access requirements.

PHYSICAL REQUIREMENTS

This role includes office and manufacturing environments, including walking production areas, standing, sitting and computer work. Reasonable accommodations may be made for qualified individuals.

EQUAL EMPLOYMENT OPPORTUNITY

CCS is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination under applicable law.