Food Service Manager

Foodservice Strategy Manager

Starting salary: $68,000 yearly + Depending on experience

Own the food strategy for a growing 12-store convenience retail business. You'll drive menu innovation, pricing strategy, grab-and-go programs, promotions, and food trends while partnering with operations to bring those ideas to life. This is a hands-on commercial leadership role where you'll shape what customers eat and how they buy.

You'll own the commercial strategy for our foodservice business; from identifying emerging food trends and building innovative grab-and-go programs to developing menu assortments, pricing strategies, promotions, and category growth initiatives that drive sales across all 12 locations.

If you're equal parts strategist and operator—someone who thrives on ownership, accountability, and building something bigger—this role offers the opportunity to make a visible, lasting impact on a high-growth foodservice business.

What Does a Foodservice Strategy Manager Do?

• Own total foodservice sales, margin, and profitability performance across all locations.
• Develop and execute a comprehensive foodservice strategy aligned to annual growth targets (e.g., 25%+).
• Lead menu development, including core assortment, innovation pipeline, and limited-time offers (LTOs).
• Establish pricing strategy, including price architecture, value positioning, and margin optimization.
• Build, manage, and continuously optimize a data-driven promotional and marketing calendar.
• Identify, develop, and expand key dayparts (e.g., breakfast, lunch, late-night) to increase traffic and sales.
• Analyze sales, margin, and customer data to identify trends, risks, and opportunities; adjust strategy accordingly.
• Develop and implement bundling, upselling, and attach-rate initiatives to increase average transaction value.
• Partner cross-functionally with culinary, operations, marketing, and supply chain teams to ensure successful execution.
• Define and track key performance indicators (KPIs) and hold teams accountable to performance targets.
• Evaluate competitive landscape and industry trends to inform strategic direction.
• Support testing, piloting, and scaling of new products, programs, and operational initiatives.
• Identify opportunities to improve operational efficiency while maintaining product quality and consistency.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

• 7+ years of experience in foodservice, QSR, convenience retail, or related strategic roles.
• Demonstrated success in driving revenue growth and managing margin performance in a multi-unit environment.
• Strong analytical, financial, and data interpretation skills with the ability to translate insights into action.
• Experience developing and executing menu, pricing, and promotional strategies.
• Proven ability to lead cross-functional initiatives and influence stakeholders at multiple levels.
• Strong business acumen with ownership mindset and accountability for results.
• Excellent communication, planning, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.

What We Value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!