Customer Service Representative

Customer Service Representative

The Customer Service Representative plays a pivotal role in supporting the Customer Service Supervisor and department in executing daily activities. This includes creating and issuing invoices, initiating billing cycles, and verifying appropriate charges. The role also involves generating freight quotes using established company policies and procedures and providing excellent customer service support via telephone and email.

Responsibilities

• Create and issue invoices as part of the billing cycle.
• Verify charges to ensure accuracy.
• Generate quotes for freight using company policies and procedures.
• Provide excellent customer service support through telephone and email.
• Manage and communicate with customers using email 90% of the time.
• Handle communication of client needs, concerns, and delivery information through approximately 100-200 emails/updates per day.
• Provide status updates and proof of delivery (POD) to customers.
• Manage internal orders with the warehouse.

Essential Skills

• Proficient in data entry and customer service.
• Ability to manage and communicate effectively with customers primarily via email.
• Experience in generating freight quotes and managing logistics inquiries.

Additional Skills & Qualifications

• High School diploma or GED equivalent.
• Proficient in MS Office, especially email.
• One year of business billing experience is advantageous.
• Experience in the transportation or logistics industry is a plus.

Work Environment

The role is set in an office environment with a team of around 14 Customer Service Representatives. Business attire is required, and shifts may vary within the operating hours of 7am to 6pm, to be discussed during the interview process. The company culture emphasizes doing the right thing, caring about co-workers, customers, and the company, and pursuing progress. The team is committed to promoting from within, and annual employee reviews often include pay raises based on performance and knowledge.

Job Type & Location

This is a Contract to Hire position based out of Reno, NV.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Reno,NV.

Application Deadline

This position is anticipated to close on Jul 24, 2026.