Cashier/Receptionist

Job Description

Job Description

Receptionist / Customer Experience Coordinator Front Desk | Customer-Facing Role | Career Growth Opportunity

Krause Auto Group

Krause Auto Group is seeking a friendly, professional, and highly organized Receptionist / Customer Experience Coordinator to join our growing team. This is a key front-line role responsible for creating a welcoming environment and ensuring every customer interaction starts with a positive, professional experience.

For over 30 years, Krause Auto Group has built its success on customer satisfaction, employee growth, and a strong promote-from-within culture. We believe our employees are more than just a number—we support individual development, recognize contributions, and celebrate success across every level of the organization.

With a portfolio of 12 automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across four states, you’ll be part of a fast-paced, high-energy automotive environment with room to grow.

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Career advancement opportunities—we promote from within
• Employee discounts on vehicles, parts & service
• Family-owned and operated culture
• Long-term career stability
• Supportive and team-oriented environment

As the Receptionist / Customer Experience Coordinator, you will be the first point of contact for customers and play a vital role in delivering a seamless dealership experience.

• Answer incoming dealership calls in a professional and friendly manner
• Greet and welcome customers and direct them to the appropriate department
• Notify sales or service staff when customers arrive and ensure proper introductions
• Assist in scheduling and confirming sales appointments
• Support sales and internal teams with communication and coordination
• Maintain a professional and positive presence at all times
• Type memos, correspondence, reports, and other documents as needed
• Provide general administrative and front desk support
• Assist with additional tasks as assigned by management

• Strong communication and active listening skills
• Outgoing, positive, and professional personality
• Ability to multitask in a fast-paced environment
• Punctual, reliable, and detail-oriented work ethic
• Professional appearance and customer-first mindset
• Willingness to learn and grow within the organization

Requirements:

• Valid driver’s license with a clean driving record

• Over 30 years of automotive success
• Family-owned and operated organization
• Promote-from-within culture with real advancement opportunities
• Supportive leadership team focused on employee success
• Opportunity to grow within a multi-brand luxury and mainstream automotive group

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.