PATIENT FOOD SERVICES MANAGER -

Patient Services Manager

We are seeking an experienced Patient Services Manager to lead our Patient Services team within a 150-bed community hospital.

Key Responsibilities

• Provide leadership for a team of 20+ associates, including hiring, training, coaching, and ongoing development
• Oversee daily operations of patient food services, ensuring alignment with clinical direction and patient population needs
• Establish service goals and drive execution to deliver a high-quality patient dining experience
• Ensure compliance with dietary restrictions and modified diets, aligning with physician orders while accommodating patient preferences
• Monitor and improve patient satisfaction scores, holding the team accountable to service standards
• Maintain compliance with all regulatory requirements, including federal and state regulations, accrediting bodies, HIPAA, and patient rights policies
• Participate in and lead initiatives related to patient satisfaction, departmental collaboration, and Quality Assurance/Performance Improvement programs

Schedule & Structure

• MondayFriday schedule with one weekend shift per month
• Responsibility for a 150-bed acute care facility
• Direct oversight of 20+ team members

Qualifications

• Associate degree with at least 1 year of experience in food service or a related field OR a bachelor's degree in food service management, nutrition, or related discipline
• Certification as a Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) preferred
• Minimum of 1 year of food service management experience, ideally in an acute care environment
• ServSafe certification preferred
• Proficiency with Microsoft Office, electronic medical records, and diet office systems

This is an excellent opportunity for a hands-on leader passionate about improving patient experience through high-quality food service in a healthcare setting.