Experienced Low Voltage/IOT Service Technician Lead

Benefits Simple IRA (Matching) Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance About the Role We are seeking a highly skilled and professional AV Service Technician Lead to join our team in a client-facing position specializing in high-end residential smart home systems. In this role, you will provide expert troubleshooting, service, and maintenance for complex home technology systems—including automation platforms, audio/video distribution, home theaters, lighting control, networks, and surveillance systems and more. This is an excellent opportunity for a technician who takes pride in craftsmanship, thrives in problem-solving environments, and enjoys working with cutting-edge technology in stunning residences. Key Responsibilities Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.) Troubleshoot and service distributed audio/video, home theater systems, media rooms, lighting/shade control, and network infrastructure Provide remote and onsite support for system performance, firmware updates, hardware failures, and user experience improvements Serve as a technical point of escalation for complex or high-profile service calls Identify and fix network-related performance issues, configuration problems, or equipment failures Perform routine system maintenance, firmware updates, and system optimizations Interface directly with homeowners, estate managers, and design/build professionals with professionalism and clarity Document service calls, findings, and resolutions in a timely and organized manner Recommend system upgrades or preventive measures when necessary Ensure all work is performed cleanly, discreetly, and in line with the standards of luxury environments Qualifications 5+ years of hands-on experience in AV/low voltage troubleshooting and service In-depth knowledge of control systems (Crestron, Savant, Control4), lighting/ shading (Lutron), networking, and home theater technology Strong communication skills and client-facing professionalism Working knowledge of remote support tools and service platforms (OvrC, Domotz, etc.) Familiarity with home theaters, matrix switches, DSPs, wired/wireless networking, and rack systems Experience managing or leading small service teams is a plus Comfortable working in high-end homes with a premium level of client interaction Preferred Certifications (a plus, not required) Crestron, Savant, Control4, Elan, URC, RTi, QSC technician certifications Lutron HomeWorks or Ketra, Vantage, RadioRa CTS or CTS-I (AVIXA) Network certifications (Cisco, Ubiquiti, CompTIA) What We Offer Work with cutting-edge technologies in the most exclusive homes Competitive salary and benefits package Opportunities for advancement in a growing, respected company Supportive leadership and collaborative team environment High-end tools, vehicles, and ongoing training #J-18808-Ljbffr EOC Audio, Inc.