Room Service Attendant

Description

$750 Hiring Bonus for new Team Members plus $50 in gas gift cards during our onboarding process.


Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members.

There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment!

Provides friendly, excellent food and beverage service to guests throughout the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets each guest by name
• Maintains current and accurate information regarding the menu (i.e. preparation techniques, seasonings, ingredients, and plate presentation)
• Knowledgeable and informative of the geographical layout of the casino and the physical location of hotel rooms
• Maintains delivery/ticket orders to track all aspects of orders including delivery, pick up, timing, the server who delivered the order, picked up the order, etc.
• Delivers prepared food to the appropriate room with delivery cycle times
• Presents check to guest for total and signature and offers any additional service
• Maintains cleanliness of designated areas and equipment (tables, hot boxes, soda and juice dispensers, coffee machines) as scheduled or required
• Performs the duties of a VIP F&B Server, Cashier/Host, Steward, Server Assistant, Coffee Bar Attendant, or Cook as needed in outlets to include Banquet functions
• Adhere to regulatory, departmental, and company policies in an ethical manner
• If 21 years of age and has obtained a High School diploma or GED, performs the duties of a Bartender in the Steakhouse, Beverage, and Banquet outlets as needed
• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• Must be 18 years of age
• Able to carry and balance service tray
• Legible handwriting
• Basic knowledge of menu prices and composition of food and beverage menu items, daily specials, and proper placing procedures
• Professional appearance as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Must be able to work both independently and as a member of a team
• A record of satisfactory performance and reliability in all prior and current employment

Preferred

• Prior food server experience

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Operate in mentally and physically stressful situations
• Must be able to maneuver from restaurant to kitchen area and back to restaurant bringing customers their food and beverage orders during the entire shift
• Able to lift trays with food above shoulder level
• Able to tolerate areas containing secondary smoke
• Must be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.