Health Unit Coordinator Patient Care & Unit Ops (Evenings)

Salary Range: $16.60 – $24.07 (Hourly) Placement within the salary range is dependent on factors such as relevant work experience and internal equity. For positions represented by a labor union, placement is guided by the rules outlined in the collective bargaining agreement. Benefits: $10,000 Tuition Reimbursement per year ($5,700 part‑time) $10,000 Student Loan Repayment ($5,000 part‑time) $1,000 Professional Development per year ($500 part‑time) $250 Wellbeing Fund per year ($125 for part‑time) Matching 401(k) Excellent medical, dental, and vision coverage Life insurance Annual employee salary increase and incentive bonus Paid time off and holiday pay Hours: 3 p.m. – 1 a.m. Description The Health Unit Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards. Performs unit‑based reception, clerical, medical record and patient registration functions; manages overall unit workflow in concert with the charge RN and/or assistant manager; serves as a liaison between patient care units and other patient‑related departments; sets priorities and handles emergency situations calmly; is customer‑oriented and able to communicate with staff, patients, and their families. Responsibilities Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or helps patients and customers find their way. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Demonstrates teamwork by helping co‑workers within and across departments. Communicates effectively, respects diverse opinions and styles, acknowledges assistance and contributions of others. Uses organizational and unit/department resources efficiently. Manages work schedule efficiently, completing tasks and assignments on time. Contributes to opportunities and processes for continuous improvement. Participates in efforts to reduce costs, streamline work processes, improve and grow services. Communicates effectively and works cooperatively with other team members. Has respect for and understanding of other disciplines. Coordinates all work with the Manager and Charge Nurse. Communicates appropriately and clearly to Manager, Charge Nurse, co‑workers and physicians. Consults other departments as appropriate to provide an interdisciplinary approach to the patient’s needs. Retrieves all lab results from computer and brings results to the attention of the nurse caring for the patient. Interacts professionally with patients/family and provides explanations and verbal reassurance as necessary. Prepares medical records for new admissions and disassembles the chart to forward to Medical Records upon patient discharge. Maintains proper record assembly contents in chronological order behind tabs. Obtains necessary signatures and documents. Is aware of the Petition and Certificate process regarding Involuntary Admissions. Transcribes accurately and clarifies handwritten orders. Enters and verifies orders in the computer to ensure timely and accurate delivery of medications, supplies, diagnostic/therapeutic tests/services. Seeks out and obtains learning opportunities. Participates in professional growth and development activities and shares knowledge from continuing education programs with co‑workers. Demonstrates computer competence for order entry, results, documentation, policies, etc. Manages and operates equipment safely and correctly. Demonstrates the ability to be flexible, organized and function under stressful situations. Demonstrates confidence and success with multiple, high‑level, time‑sensitive tasks. Answers telephone, monitors unit closed‑circuit camera, and intercom/door entry system politely and communicates information to appropriate staff/family. Utilizes critical thinking skills to prioritize and complete unit work quickly as needs change. Monitors patient’s type in the computer against actual status and makes corrections when necessary. Performs pre‑census and validates daily admission, discharge and census lists. Registers patient in the computer. Conducts telephone screenings (inquiry calls) in a manner resulting in appropriate disposition based on the phone contact. Observes patient confidentiality rules and Release of Information data. Orders supplies and prints all forms used for patient charts. Performs other duties as assigned. Qualifications Required High School Diploma or GED equivalent. Basic computer knowledge. Ability to communicate effectively in English, both verbal and written. Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively. Excellent customer service skills. Preferred One year of experience in a pertinent clinical specialty. Equal Opportunity Employer Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If offered a position, you will be required to complete an authorization and disclosure form permitting Northwestern Medicine to run the background check. Results are evaluated on a case‑by‑case basis, and local, state, and federal laws are followed. Sign‑On Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. #J-18808-Ljbffr