Leasing Consultant

Position Summary

The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.

Essential Duties & Responsibilities

Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.

Ensures model apartments are in touring condition.

Orients prospective and current residents to the property.

Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.

Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.

Follows up with all prospective residents via phone, mail or email.

Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.

Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.

Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.

Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.

Completes weekly leasing reports in accurate and timely fashion.

Ensures all open and close procedures are completed daily.

Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.

Responsible for shopping competitive properties.

Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

Assists with processing work order requests for residents and ensures work is completed in a timely manner.

Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.

May be asked to assist with planning and implementing resident activities in order to increase resident retention.

Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

Ability to read, write, understand, and communicate in English.

Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software.

Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.

Excellent customer service and interpersonal skills; ability to relate to others.

Professional verbal and written communication skills.

Strong organizational and time-management skills.

Ability to perform basic mathematical and accounting functions.

Ability to read and comprehend reports.

Comprehension of federal fair housing laws and any applicable local housing provisions.

Ability to multi-task.

Ability to make quick and effective decisions.

Ability to analyze and resolve problems.

Ability to cope with and defuse situations involving angry or difficult people.

Ability to close a sale.

Ability to set and meet goals.

Ability to consistently meet deadlines.

Ability to maintain flexibility and creativity in a variety of situations.

Ability to maintain confidentiality.

Ability to drive an automobile.

Required Licenses

Current driver license and automobile insurance.

Real estate license (if required by state).

Other licenses and/or certifications as required by state law.

Other Requirements

Must maintain professional appearance and comply with prescribed uniform policy.

Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

Ability to work weekends and non-traditional holidays.

Must be available to work on-call or when needed due to staffing shortages.

Willing to participate in social media content creation as needed.

Some travel may be required.

Physical Demands

Standing, walking, and/or sitting for extended periods of time.

Frequent climbing, reaching, use of fingers, handling, talking, and hearing.

Moderate crouching and lifting.

Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

Pronounced visual acuity (near and far) and field of vision.

Ability to judge distances and spatial relationships.

Ability to identify and distinguish color.

Ability to lift and/or move up to 50 pounds.

Rare to moderate proximity to moving, mechanical parts.

Mental Functions

Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate.

Ability to tolerate stressful situations.

Ability to work under moderate to close supervision.

Work Environment

Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

Potential exposure to communicable diseases through frequent contact with public.

Possible exposure to short-tempered or aggressive people.

Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.