Call Center Agent

Call Center AgentBoothe's Heating, Air, Plumbing & Electric is growing—and we're looking for energetic Call Center Agents to be the voice of our company! If you thrive in a fast-paced, team-oriented environment and love delivering excellent customer service, this is the place for you.Our Call Center Agents handle both inbound and outbound calls, assisting current and potential customers while creating a professional, positive, and friendly experience every time.Why You'll Love Working HereCompetitive Pay & Bonuses: $16–$17/hr + performance incentivesTime for You: 2 weeks PTO + 7 paid holidays (including your birthday)Health & Wellness: 50% company-paid health, dental, and vision insurance for you and your familyFuture Planning: 401(k) with company matchSecurity: Life Insurance, Short- & Long-Term DisabilityCareer Growth: Ongoing paid training and coaching to help you succeedCulture: A supportive, high-energy, fun environment where wins are celebratedResponsibilitiesWhat You'll DoBe the first impression for our customers by answering inbound calls with professionalism and careMake outbound calls to existing customers to schedule appointments and follow-upsUse proven call scripts while keeping conversations authentic and naturalAccurately update and maintain customer records in our systemPartner with dispatch and management to ensure smooth communicationBook appointments at a high conversion rateEscalate customer concerns when neededStrive to meet and exceed productivity goals while maintaining top-tier customer serviceQualificationsWho We're Looking ForStrong communication skills with a friendly, professional phone presenceAbility to multi-task in a fast-paced environmentA positive, team-oriented attitude with a passion for helping peopleSelf-motivated, goal-driven, and eager to learnWe're more than just a call center—we're a team that supports each other, celebrates success, and takes pride in keeping our customers happy.If you're ready to grow your career while working in a positive and rewarding environment, apply today and join the Boothe's family!Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.#BoothesLI #LI-MV1