The Customer Support & Issue Resolution Associate & ComplaintsWarranty

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Long Description

I s a key role within Wipro Technologies-USA focused on delivering outstanding service and support to our clients in the pharmaceutical and medical device industries. This role entails managing a diverse range of customer interactions including handling inquiries processing orders and returns providing web and product support and managing complaints to ensure a seamless customer experience. You will be instrumental in maintaining up-to-date product literature and fulfilling ad hoc data requests acting as an essential liaison between customers and internal teams.

This position demands a proactive and detail-driven individual who thrives in a fast-paced environment and is committed to upholding Wipros high standards of service excellence. You will engage with both domestic and international clients ensuring that their needs are met with professionalism and efficiency. By providing timely resolution to issues and supporting cross-functional collaboration you will contribute directly to enhancing customer satisfaction and loyalty.

As part of a global team dedicated to operational excellence you will leverage your problem-solving skills and empathetic communication to effectively manage complex situations. This role presents an excellent opportunity to grow your career in a dynamic and innovative company that values continuous improvement and empowerment.

Primary Responsibilities:

Order and Returns Processing: Efficiently manage the lifecycle of orders including domestic and international shipments consignment-related transactions warranty claims exchanges trial invoices and full returns. Ensure accuracy and compliance throughout the process to minimize disruptions.

Master Data and eCommerce Platform Administration: Oversee customer account management tasks such as account creation deactivation credit information updates and user access controls for the eCommerce system. Maintain strict data integrity and ensure secure handling of all client information.

Cross-Functional Collaboration and Compliance: Partner closely with internal teamsà including sales logistics quality assurance and IT to resolve customer issues escalate system outages promptly and provide support during SOX and internal audit processes.

Support Marketing and Product Initiatives: Facilitate the successful rollout of marketing campaigns and new product launches by managing inventory data and updating work instructions with precision and a sense of urgency.

Customer Interaction and Communication: Serve as a knowledgeable and empathetic point of contact for customers via phone email and web platforms addressing inquiries and complaints with professionalism.

Documentation and Reporting: Maintain comprehensive records of customer interactions order statuses and issue resolutions to support continuous improvement efforts and regulatory requirements.

Required Skills and Competencies:

Demonstrated ability to work with empathy urgency and a solutions-oriented mindset that prioritizes customer satisfaction.

Strong written and verbal communication skills are essential for effective interaction with diverse stakeholders.

Proficiency with basic Microsoft Office applications (Word Excel Outlook) in a professional setting.

Experience in call handling and customer service with the ability to manage complex inquiries professionally.

Exposure to the pharmaceutical or medical device industries is highly desirable providing familiarity with compliance and quality standards.

Competencies including client centricity passion for results excellence in execution collaborative teamwork learning agility problem-solving decision-making and effective communication.

Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).

The expected compensation for this role ranges from $25000 to $50000 .

Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

IC