Care Coordinator

As a non-profit organization, Valley Cities Behavioral Health Care is dedicated to serving our community by offering a wide range of mental health services, from inpatient to outpatient care. We believe that our employees are our greatest asset, and we are committed to creating a supportive and inclusive work environment. Join us in making a difference every day! Role Overview The Care Coordinator is part of a multidisciplinary clinical team who serves as the first clinical contact within the clinic as well as the bridge between clinical services and essential community resources. The role includes conducting phone and face screenings and intakes on-site and off-site for veterans and their families. The Care Coordinator also facilitates direct referrals for housing, employment, healthcare, legal, education, peer-support, and all other essential community-based needs for clinic clients. Additionally, the Care Coordinator manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. In collaboration with the Outreach Manager and Case Manager, the role assists the clinical team in understanding resources and needs within the clinic community. Key Responsibilities Conduct initial intakes with veterans and/or family members. Coordinate case assignment with Cohen Clinic multi-disciplinary team. Document detailed intakes on the electronic health records (EHR) system; maintain comprehensive client referral tracking system. Prepare reports as requested by Clinic Director. Provide services via telehealth platform, as required. Meet regularly with the Clinic Director and/or Lead Clinician to coordinate case assignments, client activities at satellite locations, report referral to admissions conversion rate; provide ongoing program evaluation and recommendations to the Clinic Director for continuous growth and quality. Be active in and network with veteran community groups. Provide presentations at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Cohen Clinic and its programs. Knowledge of local community resources and provide warm hand-offs for veterans and families needing external referrals. Provides comprehensive case management to veterans and their families who are seeking mental health services. Develops network of trusted contacts within organizations in which to refer and coordinate care. Follows care follow-up procedures to ensure veterans and/or their family receive the services they were referred to and do not have any follow-up needs. Assists veterans and their family members navigate service providers across multiple systems of care. Qualities Exceptional customer service, in everything you do, by being client centered and trauma informed. Ability to communicate clearly and effectively via oral and written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, clinic support personnel, funders, and the public. Ability to remain calm and maintain self-control amid difficult circumstances and emergencies. Ability to respond in a professional manner in all situations. Ability to think analytically and evaluate the impact of case management recommendations. Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to negotiate with veterans and their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions. What We're Looking For Master’s degree in social services field. Active full or associate licensure. Maintain license and/or certifications as required by state regulations. Stay current in the field of mental health, counseling, case management and other related social services. Bachelor’s level candidates will be considered. 3+ years post master’s intake coordination and/or case management experience preferred. Knowledge of/experience working with local social service, public health and VSO organizations and resources. Experience working with a military or veteran population is preferred. Must demonstrate leadership capacity and ability to foster team building and a supportive, flexible environment. Working knowledge of Outlook, Word, and Excel; PowerPoint and Access a plus. Why Join Us? Competitive salary and comprehensive benefits package to include medical, dental, vision and 403(b). 21 days of PTO, plus 11 Paid Holidays Free Supervision Hours towards Washington State Licensure Potential participation Public Service Loan Forgiveness (PSLF) program Opportunities for professional growth and development. A positive and collaborative work environment. A chance to make a meaningful impact on the lives of our employees/clients. Valley Cities is dedicated to Equal Opportunity Employment. Valley Cities is proud to be an equal opportunity employer. It is our policy to recruit, hire, train, promote, reassign, compensate, and administer all personnel actions without regard to age, sex, race, color, national origin, ancestry, citizenship, religion, physical or mental disability, marital status, military or veteran status, sexual orientation, gender identity, genetic information, or medical condition including pregnancy. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. Valley Cities also provides reasonable accommodations to applicants and employees with disabilities and for sincerely held religious beliefs or practices fully required by law. If you would like to request an accommodation, please contact Human Resources . We are dedicated to Equal Opportunity Employment & embrace the contributions of a diverse and inclusive workforce. Valley Cities Counseling and Consultation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. #J-18808-Ljbffr Valley Cities Behavioral Health Care