Guest Sales Supervisor

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance

Directly supervise all guest sales personnel. Ensure proper completion of all reservation duties including all involved with Navis. Direct and coordinate activities of the reservation office. Manage day to day operations of the reservation office, ensure adherence to departmental and company policies, and ensure that departmental goals are achieved. Coach reservation staff to achieve a minimum service and sales performance level.

Major Job Tasks:
- Create an enthusiastic atmosphere, motivating employees by example and through creative incentive programs.
- Provide on-the-job training for all new reservationists in every aspect of reservations as well as Spectrum Resorts vision, mission, and values.
- Schedule staff according to demand while keeping the budget in mind.
- On-site expert with everything affiliated with Navis which includes reports, protocol, and procedures.
- Attend weekly meetings with Director of Revenue Management to evaluate progress and performance.
- Monitor progress and productivity of all reservations staff.
- Score lead calls and perform coaching sessions with reservationists on a weekly basis to improve sales skills and customer service.
- Clearly communicate departmental goals and progress to reservation staff.
- Update daily checklist when needed and insure completion of check-list items.
- Maintain professional manner and appearance at all times.
- Perform other duties as required to meet company and departmental goals.
- Assist in identifying where improvements are needed interdepartmentally and formulate plans to implement such improvements.
- Accountable for effective application of reservations procedures, enforcement of departmental policies, and ability to reach departmental goals.

Flexible work from home options available.