Server

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Flexible schedule
• Free food & snacks

SUMMARY OF POSITION

Provides friendly and efficient service in a timely manner to guests according to company policies, procedures, programs and performance standards. Shows quests genuine hospitality while providing them with a memorable experience.  Look like a professional and show sincerity with a positive, friendly attitude. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty.

POSITION ACTIVITIES AND TASKS

• Guest Interactions
• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Greets guest in a courteous and respectable way when seated at station.
• Welcomes guests immediate upon seating with a non-scripted greeting
• Using acquired menu knowledge, offers menu suggestions, answers questions and anticipates guests’ needs.
• Deliver Hot Food – Check completed food orders for accuracy, appearance and temperature, deliver to the table immediately.
• Deliver Perkins Service – Show a desire to please with your genuine hospitality, personality and specific suggestions at every step.  Actively engage Guests who have concerns and remedy them. Ensure that each Guest is 100% satisfied with his/her dining experience.
• Clean – Keep tables/station, pantry line area and dining room common areas clean.  Complete assigned Perkins cleaning system duties.
• Attends to any additional guests’ needs or requests
• Maintains dining area – pre-bussing, detailing etc.
• Maintains cleanliness of his/her stations and pantry.
• Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and bussing tables, etc.
• Executes the service cycle and team responsibilities at all times. Ensures 100% guest satisfaction on every visit.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies. equipment, safety problems. Etc.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.
• Processes Orders
• Writes guest check and/or operates POS equipment pursuant to company policies.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Assists Team Members
• Maintains service stations, garnish line, service bar and common areas of the restaurant
• Restocks service station with glasses, tea, ice and plates
• Restocks garnish line
• Fills condiments
• Sorts, polishes and rolls silverware
• Cleans mirrors and artifacts
• Runs food for all servers to ensure hot food is served hot
• Maintains cleanliness of dining room, and pantry area.

  PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS

Extensive standing and walking for up to 8 hours

• Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
• Must be able to communicate clearly
• Exposure to heat, steam, smoke, cold
• Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet.
• Must have high level of mobility/flexibility in space provided
• Must have time management skills
• Must be able to read, write and perform addition/subtraction calculations
• Must be able to control and utilize fingers to write, slice chop and operate equipment.
• Must be able to fit through openings 30” wide
• Must be able to work irregular hours under heavy pressure/stress during busy times
• Bending, reaching, walking
• Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
• Lifting up to 50 pounds
• Exposure to dish and cleaning chemicals