Patient Access Navigator

Join Evara HealthDriven by Purpose, Powered by People Evara Health provides essential, high-quality care to the communities who need it most through 17 centers and mobile units offering primary care, dental, behavioral health, pediatrics, and more. Evara Health is recognized for its innovative, team-based approach, commitment to community health, and dedication to making healthcare accessible for all. Our people fuel our impact. Team members come for the purpose and stay for the supportive culture and strong, community-focused teams. Build a career that goes beyond a jobit changes lives. About This Role: Customer Engagement & Service Excellence: Provides exceptional in-person and phone-based customer service by warmly welcoming patients, answering non-clinical questions, and building positive, supportive relationships. Patient Navigation & Registration: Assists patients with registration, check-in, MyChart enrollment, and digital tools while ensuring accurate data entry and a smooth intake experience. Healthcare Navigation & Support: Guides patients in navigating healthcare services, clinic resources, and basic insurance processes, including PCP changes and benefit questions. Front Desk & Lobby Operations: Maintains an organized, professional, and welcoming front desk and lobby environment while upholding Patient Access service standards. Clinical Communication & Coordination: Collaborates closely with clinical staff to support patient flow, address urgent needs, and ensure seamless care coordination within a non-clinical scope. Patient Experience & Service Culture: Models AIDET communication standards, demonstrates professionalism, and delivers a people-first experience aligned with Evara Health's purpose-driven service culture. Why You'll Love Working Here: Impact: Every day, you'll make a significant impact on our patients' lives, leading efforts that go beyond healthcare to ensure community wellbeing. Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health. Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction. Education and Experience High School Diploma or equivalent Minimum 1 year health care, customer service or hospitality experience with a strong focus on service recovery and patient satisfaction Culture and Benefits: What sets Evara Health apart is our amazing culture and team spirit. We've set record engagement scores this year, creating an environment where our staff thrives and feels truly valued. We are able to do this through our team-based approach to work, but also in our unique benefit offerings such as: Generous Time Off: 15 days of paid time off with an option to cash out unused day Holidays: 10 paid holidays and an additional day off for your birthday. Wellness Perks: Enjoy a free gym membership to support your health and fitness goals. Retirement Planning: 403(b) with 2% employer contribution up to 4 % match Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year. Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options. Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP At Evara Health, your career goes beyond a job. Thrive, grow, and help deliver life-changing care to the people who need it most. **This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit Monday - Friday, 8:00am to 5:00pm