Software Engineer, Test & Infrastructure II (Bilingual Spanish)

Overview You catch problems before they explode—testing edge cases and degraded paths others overlook so production fire drills can be prevented. You care deeply about the tools you use and create, shaping the internal frameworks and pipelines your team depends on. Your work validates millions of real‑time customer interactions every day from web to telephony platforms, and you’re always growing through peer reviews, knowledge sharing, and mentoring. In this role you will conduct English and Spanish QA testing of call flows, write automated test cases, and build the frameworks and infrastructures that test real‑world signaling flows, analyze media quality, and run performance tests that mimic millions of live voice and web sessions. Fluency in English and Spanish is required. What You’ll Do Design and Extend Automation Frameworks: Build maintainable, modular test infrastructure in Python, Perl, Java, or Ruby that adapts to evolving APIs and systems. Develop Advanced Test Suites: Own automation for complex functional, integration, and regression scenarios across distributed microservices and telephony systems. Validate Real‑Time Systems: Contribute to test harnesses that validate signaling flows (SIP, RTP, SDP, WebRTC) and API transactions under varying network conditions. Enhance CI/CD Integration: Implement, optimize, and maintain automated test pipelines in Jenkins or similar systems, including containerized and Kubernetes‑based environments. Collaborate Across Disciplines: Partner with developers, QA peers, and DevOps engineers to ensure tests are integrated early in the release cycle and deliver meaningful insights. Analyze Failures & Root Causes: Use log aggregation tools, packet captures, and dashboards (e.g., Kibana, Grafana) to diagnose failures and improve coverage or resiliency. Contribute to Test Data & Metrics: Work with SQL and NoSQL databases to generate and validate test data, interpret automation results, and measure performance. Mentor & Share Knowledge: Help guide junior engineers in automation practices, framework design, and debugging strategies. Drive Continuous Improvement: Identify gaps in test coverage, reliability, and efficiency—propose and implement technical solutions that raise QA maturity. Qualifications Bachelor’s degree in Computer Science/Engineering or a related field, or equivalent experience. Typical experience: 2‑5 years in software development, test automation, or QA infrastructure engineering. Strong proficiency in one or more of Ruby, Java, C#/.NET, C++, Perl, Python, or JavaScript. Experience with JUnit, TestNG, PyTest, RSpec, Cucumber, or equivalent automation frameworks. Working experience with Jenkins (or similar), Docker, and basic Kubernetes workflow (jobs, pods, Helm charts). Familiarity with distributed architectures, API testing, and network‑level debugging. Exposure to SIP/SDP/RTP, WebRTC, or similar signaling and media systems (preferred). Solid understanding of SQL and NoSQL databases for data‑driven testing. Strong problem‑solving mindset, able to triage and isolate issues across multiple layers of the stack. Experience in Agile environments; comfortable contributing to cross‑functional sprint work, code reviews, and retrospectives. Benefits Multiple medical, dental, and vision plan options. Company‑paid life insurance, short and long‑term disability. 401(k) savings plan with company match (50% on first 6% of employee contribution). 35 days total annual PTO. Annual Bonus Program. Paid maternity and paternity leave. Relocation allowance. Employee referral bonus. Gym membership. Technical and Professional Development stipend. #J-18808-Ljbffr