Software Engineer II

Job Posting Title:

Software Engineer II

Req ID:

Job Description:

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disneys past present and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers product developers designers technologists data scientists and more all working to build and advance the technological backbone for Disneys media business globally.

The team marries technology with creativity to build world-class products enhance storytelling and drive velocity innovation and scalability for our are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Companys media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.
Here are a few reasons why we think youd love working here:

• Building the future of Disneys media: Our Technologists are designing and building the products and platforms that will power our media advertising and distribution businesses for years to come.
• Reach Scale & Impact: More than ever Disneys technology and products serve as a signature doorway for fans connections with the companys brands and stories. Disney. Hulu. ESPN. ABC. ABC Newsand many more. These products and brands and the unmatched stories storytellers and events they carry matter to millions of people globally.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems.

Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering media engineering quality assurance engineering behind personalization commerce lifecycle and identity.

The Observability & Insights group ensures that Disney Streamings distributed systems are reliable performant and transparent. We build the telemetry dashboards alerting insights pipelines and developer experience tooling that enable engineers across the organization to understand system health and take action quickly.

Job Summary:

As a Software Engineer II on the Reliability Insights team you will design and build data and reporting pipelines that evaluate and prove the real-world performance precision and business impact of Disneys operational AI and observability tools. You will bridge backend engineering and data-driven insights transforming raw telemetry AI agent interactions and operational logs into clear metrics around AI reliability model drift and incident mitigation.

In this role you will build automated ground-truth pipelines and model evaluation frameworks that quantify how effectively AI agents and anomaly models perform in production. You will capture end user feedback correlate AI signals with incident resolution timelines (e.g. Mean Time to Mitigation) and build single pane dashboards for engineering and leadership. Partnering closely with SRE product and platform engineering teams you will eliminate visibility gaps reduce alert noise and establish clear standards for AI model performance across Disney Hulu and ESPN.

Responsibilities:

Design build and maintain automated feedback pipelines that capture operational outcomes (confirmed incidents false positives dismissed alerts) and correlate them directly back to AI model predictions and agent actions.

Develop programmatic evaluation frameworks to track model precision recall and drift over time establishing automated threshold alerts to proactively trigger model tuning and prevent alert fatigue.

Build end-to-end data pipelines linking AI outputs to incident lifecycles quantifying business impact through metrics such as Service to Incident correlation notification success rates and Mean Time to Mitigation (MTTM).

Design and deploy scalable APIs metrics layers and single-pane model health dashboards that present clear AI ROI operational health and performance narratives to leadership and technical stakeholders.

Build mechanisms to capture structured feedback from end users to continuously feed real-world usage signals back into model improvement cycles.

Basic Qualifications:

3 years of applicable experience in backend and data pipeline engineering including building scalable APIs (e.g. FastAPI Flask) and metrics/insight generation platforms.

Strong experience with data platform engineering and distributed processing tools (e.g. PySpark SQL Pandas Databricks Snowflake) to process and analyze telemetry data.

Practical understanding of model evaluation concepts such as precision recall model drift and ground-truth labeling systems.

Hands-on experience with modern development practices including version control (GitHub) containerization (Docker) and cloud-native deployments (AWS/EKS).

Proficiency with AI-assisted development tools (e.g. Cursor Claude Code) to accelerate engineering velocity.

Strong analytical skills to translate complex system telemetry and operational logs into meaningful reliability metrics and business insights.

Excellent cross-functional collaboration and communication skills with a track record of partnering with operational teams (SRE DevOps) to turn raw data into actionable insights.

Preferred Qualifications:

Experience with observability telemetry and monitoring platforms (e.g. Datadog Grafana Conviva).

Familiarity with agentic workflows and foundation models (e.g. GPT-4 Claude) and how to evaluate their output accuracy.

Knowledge of incident management workflows and SRE metrics (e.g. MTTR MTTD alert suppression).

Prior experience working on data attribution metrics aggregation or financial/performance visibility tooling in high scale environments.

Education

Bachelors degree in Computer Science Engineering or equivalent experience

#TECHATDISNEY

The hiring range for this position in New York NY is $124900.00 to $167400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package in addition to the full range of medical financial and/or other benefits dependent on the level and position offered.

Job Posting Segment:

PE - Sports News & Entertainment Tech Enablement

Job Posting Primary Business:

PE - Sports News & Entertainment Enablement - News & Entertainment Engineering

Primary Job Posting Category:

Software Engineer

Employment Type:

Full time

Primary City State Region Postal Code:

New York NY USA

Alternate City State Region Postal Code:

Date Posted:

Required Experience:

IC