Systems Support Engineer 1

Systems Support Engineer role within Illumina's Systems Engineering and Integration team, responsible for investigating system-level issues and supporting verification activities for genomic analysis platforms. Position involves hands-on testing, troubleshooting sequencing instruments, and cross-functional collaboration in a laboratory environment.

Responsibilities

• Conduct hands-on testing and integration of hardware, software, chemistry, and application components in laboratory settings
• Troubleshoot system-level sequencing instrument issues using mechanical, optical, fluidics, electronics, and chemistry knowledge
• Collaborate across development teams including engineering, chemistry, software, and manufacturing functions
• Perform testing and data gathering to support investigation experiments and design verification test plans
• Manage fleet documentation and issue tracking using Confluence, Jira, and MS 365 tools

Requirements

• BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or related field
• 0-2+ years of engineering or scientific work experience
• Basic laboratory experience
• Strong data analysis and logical problem-solving skills
• Root cause analysis methodology knowledge and execution capability
• Detail-oriented with excellent documentation practices

Compensation: $74,900 - $112,300 base