Customer Service Representative

Customer Support RepresentativeLooking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment.This is more than just a call center job, it's an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.ResponsibilitiesAs a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.Your day to day will include:Billing questions and payment supportStarting or stopping utility servicesAccount updates and service requestsTroubleshooting customer concernsProviding clear, professional, and empathetic supportNavigating multiple systems and tools to find solutions quicklyQualificationsWe are looking for dependable, positive people who are ready to learn and succeed.Successful candidates have:Strong communication and customer service skillsAbility to stay calm and professional during challenging conversationsComfort navigating multiple computer systems and applicationsCritical thinking and problem-solving skillsBasic math skills for billing, balances, and payment related questionsExperience using basic Excel functions, including search tools and filtersStrong attention to detailAbility to multitask and stay organized in a fast-paced environmentA team-oriented mindset and strong work ethicEligible StatesThis role is currently limited to candidates residing in:Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.Must have:18+ years of age with a High School diploma or equivalentPrivate, distraction free workspace (not a shared/common area of the home)Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)Must remain on camera during working hoursWhy Join ibex?Supportive leadership and collaborative teamsCoaching, recognition programs, and real career growth opportunitiesPositive, performance driven cultureWork from homePaid training401k, Health, dental, and vision benefitsPTO, referral bonuses and employee discountsFree cell phone for all employees!Childcare assistance programsReady to Get Started? Apply today and start building your future with ibex!