Director-Experience Design Application, Regional (Patient Experience)

Director-Experience Design Application, Regional (Patient Experience)

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our IU Health's leadership team in the role of Director of Experience Design Application, Regional.

The Director of Experience Design Application, Regional works directly with the regional or business unit executive team and the system Experience Design team to assess, communicate and drive performance and to create change at all levels of the organization. This leader manages the design, application and performance monitoring of experience initiatives that facilitate a person centered experience and supports the system IU Health experience strategic plan. This Director supports the execution and standardization of all experience related tactics across area of responsibility and ensures experience performance metrics are incorporated into transformational improvement efforts. This leader amplifies the Voice of the Customer to drive related experience improvements. This Director understands the application of tools, frameworks, and methodologies that support the system IU Health experience.

Key Relationships

Reports to: Vice President-Chief Nursing Officer, Indianapolis Suburban

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree Required. Degree in Service Management, Health Administration, Business Administration, or related field preferred.
• Master's Degree Preferred.
• 7-10 years of relevant leadership experience.
• Experience in service or healthcare related industry preferred.
• Knowledge required in patient/customer experience, organizational change management, workforce engagement and performance, surveys, metrics and standards and data analysis and interpretative skills.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine one of the nation's largest medical schools gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

About the Team

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Job Info

• Job Identification 425095
• Job Category Executive Leadership
• Locations 1111 N Ronald Reagan Pkwy, Avon, IN, 46123, US
• Apply Before 09/14/2026, 04:00 AM
• Job Schedule Full time
• Job Shift Rotating