Medical Assistant

Medical Assistant/Patient Service Specialist

Under the supervision of the Practice Manager the Medical Assistant/Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting prepping the patient and seeing them through the entirety of their visit as well as some responsibilities of the Patient Service.

Essential Responsibilities / Duties

• Rooms patients and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures temperature pulse pulse oximetry weight height respiratory rates and entering accurately into EMR.
• Record patient history chief complaint pharmacy information prescription list etc. into EMR for physical.
• Obtains required consents completes required forms as needed for specific visit types.
• Performs office testing as needed. Required to perform controls on certain in-office tests.
• Performs EKGs as ordered.
• Chaperones Providers as required.
• Administers vaccines and medications as ordered by provider following BMC policies.
• Stocks rooms and monitors expiration of supplies in exam rooms.
• Assists with incoming calls as needed by answering triaging and routing telephone calls appropriately as needed.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Schedules patients' appointments and appropriate testing for patients as directed.
• Performs pre-visit planning daily for all upcoming scheduled appointments.
• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.
• Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering.
• Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.
• Performs phlebotomy including venipuncture and collection of blood specimens for laboratory processing in the outpatient clinic while adhering to proper patient identification and safety protocols.
• Conducts point-of-care testing as required and processes laboratory specimens in accordance with guidelines.
• Cleans disinfects and sterilizes clinical instruments and equipment per infection control standards and maintains documentation for sterilization logs.
• Ability to perform safe and accurate venipuncture specimen handling and point-of-care testing in accordance with clinical policies and infection control standards.

Job Requirements

Required Education and Experience: High School Diploma or equivalent. No prior experience required. Education from approved medical assistant program. One to three years of medical assistant experience. Phlebotomy experience.

Certifications Licenses Registrations Required

N/A

Certifications Licenses Registrations Preferred

Certified Medical Assistant Certification. Phlebotomy certification.

Knowledge Skills & Abilities (KSAs)

Strong customer service skills. Excellent communication and interpersonal skills required. Must be able to work independently with little supervision.