Restaurant Floor Manager - Seasonal

Job Description

Job Description

Description:

Palm House | Palm Beach, Florida
Seasonal Employment: November–April

Exceptional Hospitality Begins with You

At Palm House, thoughtful service, refined surroundings, and genuine connections create a distinctive luxury experience. We are seeking a polished, hands-on Seasonal Restaurant Floor Manager to lead our restaurant team through the high season and ensure every guest feels personally welcomed and expertly cared for.

This is an opportunity for a hospitality professional who brings confidence to the dining room, inspires a team, and finds satisfaction in the details that make an experience memorable.

Your Role

As Restaurant Floor Manager, you will oversee daily restaurant floor operations, guide service delivery, and support a seamless dining experience. Working closely with Food & Beverage leadership and the culinary team, you will balance attentive guest care with effective team coordination and operational discipline.

Key Responsibilities

• Lead restaurant service with a visible, approachable presence on the floor.
• Ensure service reflects Palm House’s luxury standards, with attention to presentation, timing, accuracy, and personalized guest interactions.
• Conduct pre-shift briefings covering menu knowledge, reservations, guest preferences, special occasions, and service priorities.
• Coordinate seating, table assignments, and service flow with hosts, servers, bartenders, and the culinary team.
• Anticipate guest needs and resolve concerns promptly, professionally, and with thoughtful follow-through.
• Coach team members in service etiquette, menu knowledge, responsible beverage service, and effective communication.
• Support opening and closing procedures, side work, dining room readiness, and cleanliness.
• Assist with scheduling and staffing adjustments to maintain appropriate coverage throughout service.
• Monitor guest feedback and communicate opportunities for improvement to Food & Beverage leadership.
• Ensure adherence to food safety, alcohol service, cash handling, and hotel policies.
• Foster a respectful, collaborative environment that encourages accountability and pride in service.

Qualifications

• Previous restaurant supervisory or management experience in a luxury hotel, upscale restaurant, or fine dining environment.
• Strong understanding of dining room operations, elevated service standards, and guest recovery.
• Excellent leadership, communication, and organizational skills.
• A calm, professional approach in a fast-paced environment.
• Strong food and beverage knowledge, including familiarity with wine, cocktails, and dietary considerations.
• Experience with restaurant point-of-sale and reservation systems.
• Professional presentation and a commitment to Palm House’s grooming standards.
• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays, throughout the seasonal assignment.
• Ability to stand and walk for extended periods and perform the essential duties of an active restaurant floor role, with or without reasonable accommodation.

Everyone Belongs at Palm House

Our people bring Palm House to life. We value diverse backgrounds, thoughtful perspectives, and a shared commitment to making guests and colleagues feel welcomed, respected, and valued.

Bring your passion for hospitality, your eye for detail, and your leadership to Palm House this season. Apply today.

Palm House is an equal opportunity employer.

Requirements:

Qualifications & Requirements

• Minimum of two years of restaurant supervisory or management experience, preferably in a luxury hotel, upscale restaurant, or fine dining setting.
• Strong knowledge of dining room operations, luxury service standards, and guest relations.
• Proven ability to lead, coach, and motivate a team while maintaining a visible, hands-on presence during service.
• Excellent communication, organizational, and problem-solving skills.
• Knowledge of food, wine, and cocktails, with the ability to guide the team on menu offerings, allergens, and dietary requests.
• Ability to address guest concerns with discretion, professionalism, and timely follow-through.
• Experience with restaurant point-of-sale and reservation systems.
• Knowledge of food safety, sanitation, and responsible alcohol service practices.
• Professional appearance and adherence to Palm House’s grooming standards.
• Availability to work throughout the November–April seasonal assignment, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods during restaurant service.
• Ability to bend, reach, and move throughout dining and service areas.
• Ability to lift and carry service items and supplies weighing up to 25 pounds.
• Ability to safely navigate a busy restaurant environment around guests, team members, and service equipment.

The essential functions of this position may be performed with or without reasonable accommodation.