Member Relationship Assistant Manager (onsite in Leominster, MA)

Description

The Member Relationship Assistant Manager supervises and organizes the daily activities of the branch to ensure conformance with credit union policies and procedures. As a seasoned sales and service professional, the Member Relationship Assistant Manager acts as a role model to the staff while providing exceptional service and meeting all financial needs of each member served. This is achieved by providing exceptional service and meeting all financial needs of each member through the servicing of existing products and services, making new product and service recommendations and completing member requests.

Primary Responsibilities:

Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to members served by the Credit Union.

1. Supervises and schedules the daily activities of the Member Relationship Representative staff. Organizes work schedules to ensure coverage is sufficient in relation to daily business activities; assigns and delegates duties and assists in the completion of assignments.

2. Coaches and mentors the Member Relationship Representative staff to develop their abilities and potential, provide training and motivation. Conducts periodic performance evaluations.

3. Greets and welcomes members and non-members into the credit union in a courteous and professional manner.

4. Identifies the financial needs of each member served.

5. Achieves all assigned member service and sales goals.

6. Acquires and maintains all member relationships over the entire lifecycle of the member by identifying and understanding the financial needs of the member.

7. Recommends appropriate solutions to meet member needs and provides excellent member service. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific member needs such as wealth management, IRAs, real estate and commercial lending, etc.

8. Completes all member requests including, but not limited to, onboarding new members, opening new accounts, personal, car and equity loan applications and closings, mortgage applications, servicing requests, and routine bank transactions (deposits, withdrawals, check cashing, loan payments, etc.).

9. Participates in the branch’s operational tasks such as audits, cash settlements, daily recap, ATMs, cash recyclers, month reporting, etc.

10. Develops and deepens member relationships by taking ownership to resolve member issues efficiently. Assists members with the most basic to the most complex situations.

11. Maintains a strong knowledge of all credit union products and services to promote opportunities to introduce the member to all options available.

12. Executes all sales, servicing, banking transactions and operational tasks accurately. Follows all credit union security and compliance policies and procedures, including the Teller Balancing Policy.

13. Completes monthly reports such as NSF and Charge Off Report.

14. In conjunction with the Member Relationship Manager, ensures all security equipment is in proper working order. Opens and closes the branch to ensure systems are properly set. Responds to alarms as required.

15. Assists the Member Relationship Manager with the hiring process and promotional recommendations.

16. Administers supervisor overrides for restricted transactions appropriately and within assigned limits to approve and take responsibility for the transaction.

17. Models All One’s values of diversity, equity, and inclusion. Fosters an inclusive work environment by seeking team members’ perspectives, actively listening to others' opinions and experiences, and modeling and encouraging respectful communication among the team.

18. Adheres to All One Credit Union policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required.

Supervisory Responsibility:

Member Relationship Representatives report indirectly to this position.

Work-Life Balance, Benefits & Compensation:

We understand the importance of work-life balance, and our programs give employees peace of mind. Employees at All One Credit Union are offered a comprehensive, affordable, and competitive benefits package including a rich 401K plan offering 100% of the first 5% 401K Match contribution and 3% 401K Safe Harbor contribution. Please review our full benefits package at all-onecu.com/about/careers/.

The expected hiring range for this role is between $26.86 - $33.57. Actual compensation will be determined based on experience and other factors as permitted by law.

Requirements

Associate’s Degree or equivalent. At least three to five years of banking experience with a strong knowledge of banking products, services and operations. One year of supervisory experience and proven ability to coach a team. Proven ability to engage members in conversation to optimize sales opportunities. Excellent interpersonal, communication and organizational skills. Must be a great problem solver, proactive in solving member issues and comfortable with technology. Must have a working knowledge of Microsoft Outlook, Word and Excel. Must be able to work a rotating schedule of Monday through Saturday. Must be registered with NMLS.

Employees are expected to embody All One Credit Union’s core values in all interactions, fostering partnerships, trust, and community both internally and externally. This commitment supports a culture of inclusion and drives the achievement of All One’s goals.

All One Credit Union is an Equal Opportunity Employer.