HR Employee Services Analyst

DescriptionThe HR Employee Services Analyst provides advanced support for employee and manager inquiries while driving operational excellence within the HR Employee Services function. This role serves as a subject matter expert for HR programs, policies, payroll, benefits, timekeeping, leave administration and HR systems. Translates policy updates and legislative requirements into standardized business processes, procedures, and employee service workflows. The Analyst is responsible for resolving complex cases, analyzing service trends, supporting some HR technology solutions and identifying opportunities to improve processes and employee experience.This position partners closely with HR Employee Services Center Ops team, Payroll, Time, Benefits, Talent, HRMS and business leaders to ensure consistent, accurate and timely service delivery.Essential Responsibilities:Employee and Manager SupportResearch, analyze and resolve complex HR-related employee and manager inquiries and transactions while ensuring compliance with company policies, processes and system functionality.Ensure inquiries are resolved accurately, professionally and within established service level expectations.Build positive relationships with employees, managers and cross-team members through exceptional customer service.Maintain HR case management documentation and communication with employees and all stakeholders.HR Operations AdministrationTrain and audit new employees on complex employee lifecycle transactions, including:New hiresJob changesTransfersPromotionsLeave of absence transactionsTerminationsPersonal data changesTime and PayReview and validate HR data for accuracy and completeness.Coordinate with Payroll, Benefits and HR teams to ensure seamless employee support.HR Systems and Data ManagementMaintain accurate data management and provide expertise in HR systems, workflows and employee self-service functionality.Support HRIS activities including testing, troubleshooting, reporting and data validation.Participate in system upgrades, enhancements and implementation projects.Monitor data integrity and identify opportunities to improve data quality.Case Management and Service DeliveryAnalyze case trends and recurring issues to identify root causes.Recommend and implement improvements that enhance efficiency and reduce service delays.Knowledge ManagementCreate, maintain, and update knowledge base articles, FAQs, standard operating procedures and job aids.Ensure content remains accurate and aligned with current processes and policies.Reporting and AnalyticsAnalyze service center metrics, case volumes and customer feedback.Identify trends and provide recommendations to improve service quality and operational performance.Compliance and Quality AssuranceEnsure compliance with federal, state, provincial, and company requirements.Conduct audits of transactions, processes, and case resolutions.Support internal and external audit activities.Maintain confidentiality of sensitive employee information.Continuous Improvement and ProjectsParticipate in HR transformation, technology, and process improvement initiatives.Assist with process mapping and workflow design.Support change management and training activities associated with new programs or systems.Collaborate with stakeholders to standardize and streamline Employee Services processes.QualificationsBachelor’s degree in Human Resources, Business Administration, or related field or equivalent work experience.4+ years’ experience in HR Operations, HR Shared Services, Employee Services, Payroll, Benefits or related HR functions.2+ years’ experience with UKG Pro platform (Core, HR Help)Experience supporting employees and managers in a high-volume service environment.Strong analytical, problem-solving and organizational skills.Experience working with HR systems and case management applications.Proficiency with Microsoft Office Suite, particularly Excel and CoPilotStrong customer service and communication skills.Preferred QualificationsExperience with ServiceNow or other case management systems.Knowledge of payroll, benefits, time, leave administration and HR compliance practices.Experience supporting continuous improvement initiatives.Knowledge, Skills, and AbilitiesStrong customer service focus and employee advocacy mindset.Ability to handle confidential and sensitive information with discretion.Excellent verbal and written communication skills.Strong analytical and critical-thinking capabilities.Ability to interpret and apply HR policies and procedures.Demonstrated attention to detail and accuracy.Project coordination and process improvement skills.Ability to prioritize competing demands in a deadline-driven environment.Strong collaboration and stakeholder management skills.Experience in creating process documentation and training materials.About WeyerhaeuserWe sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.We know you have a choice in your career. We want you to choose us.What We Offer:Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $75,600-$113,500 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.Retirement: Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees.Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.Job Human Resources & Health/Safety/QualityPrimary LocationUSA-WA-SeattleSchedule Full-timeJob Level Individual ContributorJob Type ExperiencedShift Day (1st)Relocation Assistance Not Available #J-18808-Ljbffr Weyerhaeuser