Field Tech

Field Services Technician Level 2 The Field Technician is responsible for performing tasks associated with installation and/or maintenance of digital communication equipment. Field Technicians perform new customer installations, service calls, de-installations, and network maintenance, among other projects. The successful candidate must be driven to learn new technologies and be capable of mastering tasks quickly, self-starting and dedicated to being part of a team. Duties: Perform installations of microwave dishes and antennas. Installation of cameras (indoor and outdoor) traffic poles Installation of wireless access points on non-penetrating mounts and inside of buildings. Assemble and install non-penetrating roof mounts and wall mounts, cabinets and equipment racks. Cabling installation (run and terminate cables, including Cat5/6, DC power (low voltage) and fiber), PVC / flex conduit installation. Mount and align microwave radios Install other connectivity equipment such as power supplies, routers, etc. Understand TCP/IP and networking issues. Work with the RF Engineering team to inspect RF (microwave radio) installations. This will include logging into the radios; verify radio parameters and working with the RF Engineers to ensure that radio links are installed so that they operate at the proper efficiency within the necessary operating tolerances. Ability to perform higher level troubleshooting of RF problems. Ability to interface with customers effectively and complete installations. Ability to secure written installation completion sign-offs from customers. Ability to provide guidance regarding and work with customers to resolve most installation issues. Be able to install and troubleshoot routers, switches and other network related equipment Be able to perform post installation inspections and recommend corrective action in a written, well documented manner. Providing guidance and technical training/direction to more junior installers Perform initial site walks to determine installation and materials needed. Perform acceptance testing Education and Experience required: High School Diploma or GED certificate 3+ years of experience installing digital wireless equipment and/or in related technical fields Experienced with installing equipment racks, and grounding. Microwave and wireless radio frequency experience Strong Network troubleshooting skills Proficient with Microsoft Office (Word, Excel, Outlook) Strong organizational and planning skills, and capable of managing several complex tasks at a time Excellent interpersonal and communication skills both written & verbal Strong customer service skills Must be a team player and accept instruction Ability and willingness to travel frequently - up to 75% Ability to work outdoors in all weather conditions and altitudes Ability to lift 50 pounds regularly Ability to work from lift/bucket truck platform up to 80' (may require up to 100' IL) Ability to work on rooftops two stories and above Certifications, Licenses and Additional Requirements: Required to be on a rotating 24/7 on-call system support schedule Daily driving and maintenance of company vehicle (may include bucket trucks) Must maintain a valid driver's license with a safe driving record Must be able to obtain a DOT Medical Card Must have or be willing to obtain OSHA Construction Industry 10-Hour DOL Card Must have or be willing to obtain CPR/First Aid Certification May be required to obtain a bucket truck or aerial lift certification Must be able to pass a background check and drug test Familiarity with one or more of the following equipment is a major plus: Radio Manufacturers: Cambium, Cisco, Exalt, BridgeWave, Nokia, DragonWave, Redline, Ruckus (Wimax technology), Aruba. Specific Radio Models: Zebra-7161's Access Points, DragonWave- Duo's / Quantums, Cambium-PTP800, PTP650, PTP450, Cambium PMP radios. Cameras: PTZ, Domes, Fixed, IR/night vision, Analog, HD, Digital, Motobix cameras, Axis cameras