Field Tech

Field Services Technician – Level 2

The Field Technician is responsible for performing tasks associated with installation and/or maintenance of digital communication equipment. Field Technicians perform new customer installations, service calls, de-installations, and network maintenance, among other projects. The successful candidate must be driven to learn new technologies and be capable of mastering tasks quickly, self-starting and dedicated to being part of a team.

Duties:

• Perform installations of microwave dishes and antennas.
• Installation of cameras (indoor and outdoor) traffic poles
• Installation of wireless access points on non-penetrating mounts and inside of buildings.
• Assemble and install non-penetrating roof mounts and wall mounts, cabinets and equipment racks.
• Cabling installation (run and terminate cables, including Cat5/6, DC power (low voltage) and fiber), PVC / flex conduit installation.
• Mount and align microwave radios
• Install other connectivity equipment such as power supplies, routers, etc.
• Understand TCP/IP and networking issues.
• Work with the RF Engineering team to inspect RF (microwave radio) installations. This will include logging into the radios; verify radio parameters and working with the RF Engineers to ensure that radio links are installed so that they operate at the proper efficiency within the necessary operating tolerances.
• Ability to perform higher level troubleshooting of RF problems.
• Ability to interface with customers effectively and complete installations.
• Ability to secure written installation completion sign-offs from customers.
• Ability to provide guidance regarding and work with customers to resolve most installation issues.
• Be able to install and troubleshoot routers, switches and other network related equipment
• Be able to perform post installation inspections and recommend corrective action in a written, well documented manner.
• Providing guidance and technical training/direction to more junior installers

Perform initial site walks to determine installation and materials needed. Perform acceptance testing

Education and Experience required:

• High School Diploma or GED certificate
• 3+ years of experience installing digital wireless equipment and/or in related technical fields
• Experienced with installing equipment racks, and grounding.
• Microwave and wireless radio frequency experience
• Strong Network troubleshooting skills
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Strong organizational and planning skills, and capable of managing several complex tasks at a time
• Excellent interpersonal and communication skills both written & verbal
• Strong customer service skills
• Must be a team player and accept instruction
• Ability and willingness to travel frequently - up to 75%
• Ability to work outdoors in all weather conditions and altitudes
• Ability to lift 50 pounds regularly
• Ability to work from lift/bucket truck platform up to 80' (may require up to 100' – IL)
• Ability to work on rooftops two stories and above

Certifications, Licenses and Additional Requirements:

• Required to be on a rotating 24/7 on-call system support schedule
• Daily driving and maintenance of company vehicle (may include bucket trucks)
• Must maintain a valid driver's license with a safe driving record
• Must be able to obtain a DOT Medical Card
• Must have or be willing to obtain OSHA Construction Industry 10-Hour DOL Card
• Must have or be willing to obtain CPR/First Aid Certification
• May be required to obtain a bucket truck or aerial lift certification
• Must be able to pass a background check and drug test

Familiarity with one or more of the following equipment is a major plus:

• Radio Manufacturers: Cambium, Cisco, Exalt, BridgeWave, Nokia, DragonWave, Redline, Ruckus (Wimax technology), Aruba.
• Specific Radio Models: Zebra-7161's Access Points, DragonWave- Duo's / Quantums, Cambium-PTP800, PTP650, PTP450, Cambium PMP radios.
• Cameras: PTZ, Domes, Fixed, IR/night vision, Analog, HD, Digital, Motobix cameras, Axis cameras